2.8 Providing Anonymous Feedback about Your Mobility System to Novell

Novell is striving to focus engineering efforts on the real-world needs of our GroupWise Mobility Service users. When you are willing to submit anonymous feedback from your Mobility system to Novell, you assist in these efforts to improve Mobility Service performance.

When you enable anonymous feedback, a script runs daily to gather statistics about the usage of your Mobility system. The statistics are sent daily to Novell.

You can enable and disable the sending of feedback at any time. You can review the usage data that has been collected before it is sent to Novell.

2.8.1 Enabling/Disabling Anonymous Feedback

  1. In the Mobility Admin console, click Service Configuration Service Configuration icon, then scroll down to the Send Anonymous Feedback field.

    Send Anonymous Feedback field
  2. Select or deselect Send Anonymous Feedback.

  3. Click Save to save the new setting(s).

  4. Restart the Mobility Service to put the new setting(s) into effect:

    rcgms restart

2.8.2 Viewing the Collected Feedback

You can feel comfortable about letting Novell gather usage data from your Mobility system. The data is collected by the following script:


The script is run by the following cron job:


The cron job runs once a day at midnight. The results are stored in *.gz files in the following directory:


The files are saved for 90 days and then deleted.

Use the following command to extract the data from a *.gz file:

tar xvfz gwmobility_stats_string_date_time.gz

By viewing the gathered usage data, you can assure yourself that no personal data of any kind is being collected by Novell. The following is an example of the type of data that is collected:


Thank you in advance for enabling Anonymous Feedback and submitting your Mobility system usage data to help improve the GroupWise Mobility Service.