Monitoring the WebAccess Application

The WebAccess Application includes a Web console, similar to the WebAccess Agent's Web console, that you can use to monitor it. The Web console lets you see information about logged in users, such as their IP address, their GroupWise and Web browser versions, and the WebAccess Agent providing mailbox access. In addition, you can view the WebAccess Application's log files and configuration files, and view Java information such as the version and classpath settings.

The following sections provide information to help you use the Web console:


Enabling the WebAccess Application Web Console

  1. Open the webacc.cfg file, located in the WebAccess Application's home directory (novell\webaccess on the Web server or /opt/novell/groupwise/webaccess on Linux).

  2. Locate the following lines in the file:

    Admin.WebConsole.enable=false 
    Admin.WebConsole.username=admin 
    Admin.WebConsole.password=admin

  3. Enable the Web console by changing the FALSE entry to TRUE:

    Admin.WebConsole.enable=true

  4. If desired, change the default username and password. A username and password is required.

  5. Save the file.

  6. Restart the Java servlet engine.


Using the WebAccess Application Web Console

  1. In a Web browser, enter the following URL:

    NetWare or Windows: http://server_address/servlet/webacc?action=Admin.Open
    Linux: http://server_address/gw/webacc?action=Admin.Open

    where server_address is the Web server's IP address or DNS hostname.

  2. When prompted, enter the username and password.

The Web console is displayed.


Web console for the WebAccess Application


Understanding the WebAccess Application Web Console Information

The Web console information is organized into three main pages:


Status

The Status page, shown below, is the initial page that is displayed when you log in to the Web console. It provides information about the users who are currently logged in to GroupWise WebAccess.


Web console's Status page

Refresh: Click the Refresh option to refresh the status information.

Up Time: Displays the number of days, hours, and minutes since the WebAccess Application started.

User Information: Displays information for the users currently logged in to GroupWise WebAccess. Each column is described below. Click a column heading to sort on that column.

  • Logged In: Displays the date and time the user logged in.
  • Last Access: Displays the date and time the user last performed a WebAccess operation that generated a request for the WebAccess Application.
  • Client IP: Displays the IP address for the user's session. If you are using a proxy server, the proxy server's IP address is displayed.
  • User ID: Displays the user's name, post office, and domain (userID.po.domain). You can click a user's ID to display expanded information about the user. This information is described in Expanded User Information below.
  • Agent: Displays the IP address of the WebAccess Agent that is providing the user's mailbox access. You can click the agent's address to log into the agent's Web console.
  • Version: Displays the version of the WebAccess Agent that is providing the user's mailbox access.
  • Browser: Displays the user's Web browser version.

Expanded User Information

When you click a user's address in the User ID column, the following expanded User Information page is displayed.


Expanded User Information page

The User ID, Logged In, Last Access, Client IP, and Browser fields contain the same information that is displayed on the Status page. The following fields contain additional information not provided on the Status page.

Language: Displays the WebAccess language used.

Source: Displays the WebAccess templates used.

WebAccess Agents: Displays the WebAccess Agents available to the user and each agent's status.

  • Using: An asterisk (*) indicates that the WebAccess Agent is being used to provide access to the user's mailbox.
  • Address: Displays the WebAccess Agent's address. You can click the agent's address to log into the agent's Web console.
  • Version: Displays the WebAccess Agent's version.
  • Where Agent Is Defined: Displays the location where the agent is defined. There are four possible locations: the user's post office, the user's domain, the GroupWiseWebAccess Provider, and the WebAccess commgr.cfg. For more information about where agents are defined and the order in which they are used, see Configuring Redirection and Failover Support.
  • State at Login: Displays the state (UP or DOWN) that the WebAccess Agent was in when the user logged in to GroupWise WebAccess.
  • Time Agent Was Detected Down: If the WebAccess Agent's state is DOWN, displays the time that the DOWN state was detected.


Configuration

The Configuration page, shown below, displays the WebAccess Application's version and Java information and lets you view the WebAccess Application configuration files.


WebAccess Application Configuration page

General Information: Displays the WebAccess Application's version number and date.

Java Information: Displays the Java vendor, version, and classpath information. You can click the link in the Java Configuration File field to open the configuration file for viewing. This is a view only option; you cannot make changes to the file.

Novell GroupWise WebAccess Application Configuration Information: Displays the configuration files used by the WebAccess Application. You can click the link for a file to open it for viewing. This is a view only option; you cannot make changes to the file.


Log Files

The Log Files page, shown below, lists the WebAccess Application's log files. To view a log file, select the file in the list, then click View Log.


Log Files page