12.0 Internet Agent Error Messages

Some error and informational messages you might receive when using the Internet Agent originate from the program engine or from SMTP when the program makes connections with hosts, and from other sources as well. This section includes the error messages generated by the Internet Agent.

Variables, such as strings or numbers, are shown in italics and are represented by the following:

This section contains information on the following Internet Agent errors:

GWIA: Command task could not be added to message body, rc =xxxx

Source: GroupWise Internet Agent.
Explanation: A file output error occurred, probably because of a full disk or an inaccessible directory.
Action: If rc = D109, check access rights and privileges in the wpcsin directory.

or

If rc = D907, check access rights and privileges in the wpcsin directory.

GWIA: Configuration data is missing from the database

Source: GroupWise Internet Agent.
Explanation: The domain database (wpdomain.db) is damaged.
Action: Rebuild the database using ConsoleOne. See Rebuilding Domain or Post Office Databases in Databases in the GroupWise 8 Administration Guide.

GWIA: ConvertPerfect Error while converting attachment file filename

Source: GroupWise Internet Agent.
Explanation: The user sent the message using the Convert Attachment feature of the Advanced Send Option, which invokes ConvertPerfect. ConvertPerfect might not know how to convert this type of file, the file could not be decrypted, or a file I/O error occurred. This problem might generate a different error message than the one listed above.
Action: None.

GWIA: Currently unhandled command value, xxxx, was received by the gateway

Source: GroupWise Internet Agent.
Explanation: An unrecognized command was received from ConsoleOne.
Action: Resend the command.

GWIA: Database initialization error: xxxx

Source: GroupWise Internet Agent.
Explanation: The Internet Agent database management code could not be initialized
Action: You might need to rebuild the domain database (wpdomain.db) for the domain where the Internet Agent is installed. See Rebuilding Domain or Post Office Databases in Databases in the GroupWise 8 Administration Guide.

GWIA: Database open error: xxxx

Source: GroupWise Internet Agent.
Explanation: The domain database path could not be created, or the database did not open.
Action: Make sure that the domain database (wpdomain.db) is in the domain directory.

GWIA: Deferred delivery file I/O error--encryption error

Source: GroupWise Internet Agent.
Explanation: An encrypted non-queue file was moved to the gwhold directory.
Action: Do not put any files in gwhold, remove any files not named with a HEX time stamp, and restart the Internet Agent.

GWIA: Deferred delivery file I/O error-memory error

Source: GroupWise Internet Agent.
Explanation: The Internet Agent server ran out of memory.
Action: Free more memory.

GWIA: Deferred delivery file I/O error-message undeliverable

Source: GroupWise Internet Agent.
Explanation: The message could not be written to disk in the qfiles directory.
Action: Check to see if the disk is full, and check access to the directory.

GWIA: Deferred file, filename, has been moved to the PROBLEM directory

Source: GroupWise Internet Agent.
Explanation: After the Internet Agent retry schedule expired, the message was moved to the problem directory. The destination host was temporarily down (it sent back a 400-level SMTP reply code) so the program could not transfer the message.
Action: Contact the postmaster for the destination host to make sure the host is up. Have the user resend the message.

GWIA: File close error on file filename in module xxxx

Source: GroupWise Internet Agent.
Explanation: A close of the named file resulted in an error.
Action: Check if some other process on the server is holding the file open. Check for network problems.

GWIA: File creation error on file filename in module xxxx

Source: GroupWise Internet Agent.
Explanation: An open of the named file resulted in an error.
Action: Check access in the named directory.

GWIA: File open error on file filename in module xxxx

Source: GroupWise Internet Agent.
Explanation: An open of the named file resulted in an error.
Action: Check access to the named file and directory, and check access to the file.

GWIA: File read error on file filename in module xxxx

Source: GroupWise Internet Agent.
Explanation: A read of the named file resulted in an error.
Action: Check access to the named file.

GWIA: File write error on file filename in module xxxx

Source: GroupWise Internet Agent.
Explanation: A write to the named file resulted in an error.
Action: Check access in the named directory, and check to see if the disk is full.

GWIA: Gateway that uses this directory is not yet defined

Source: GroupWise Internet Agent.
Explanation: The Internet Agent has been installed, but it is not yet configured.
Action: Configure the Internet Agent in ConsoleOne. See Internet Agent in the GroupWise 8 Administration Guide.

GWIA: Gateway Configuration Database could not be found

Source: GroupWise Internet Agent.
Explanation: The directory where the domain database (wpdomain.db) resides cannot be found, given the Internet Agent’s default directory and the Internet Agent startup options.
Action: Use the Internet Agent directory startup option /work to reference the directory below wpgate in the domain where the Internet Agent executable file resides, or simply invoke the executable from that directory. Check network rights.

GWIA: Memory exhausted

Source: GroupWise Internet Agent.
Explanation: The Internet Agent was not able to allocate sufficient memory.
Action: Free up more memory.

GWIA: Memory exhausted while processing an Administrator Command

Source: GroupWise Internet Agent.
Explanation: The Internet Agent ran out of memory while processing a command sent to the Internet Agent by ConsoleOne.
Action: Free up more memory.

GWIA: Message File open failed

Source: GroupWise Internet Agent.
Explanation: The Internet Agent could not open a message file.
Action: The message file is moved to the problem directory in the domain directory.

GWIA: Message re-queuing failed. The message must be deleted

Source: GroupWise Internet Agent.
Explanation: A message could not be put into or removed from the delayed delivery and the retry queue maintained under the gwhold directory because of a disk or a memory error.
Action: Check access to the gwhold and qfiles subdirectories.
Action: Check to see if the disk is full.
Action: Free more memory.

GWIA: Message transport session open error: xxxx

Source: GroupWise Internet Agent.
Explanation: This is almost always caused by a memory error.
Action: Free up memory.

GWIA: Processing inbound message...

Source: GroupWise Internet Agent.
Explanation: This is an informational message. A message is being received by the Internet Agent from the foreign system.
Action: None.

GWIA: Processing outbound command...

Source: GroupWise Internet Agent.
Explanation: This is an informational message. ConsoleOne has sent a command to the Internet Agent. Commands are STATE, REQUEST STATS, REBOOT, and DIRECTORY SYNCHRONIZATION.
Action: None.

GWIA: Processing outbound message...

Source: GroupWise Internet Agent.
Explanation: This is an informational message. A message is being received by the Internet Agent from the GroupWise system.
Action: None.

GWIA: Running the agent with conflicting effective users

Source: GroupWise Internet Agent for Linux.
Explanation: You are starting the Internet Agent as a user that is different from the user the Internet Agent is configured to run as. The user specified in the uid.conf file does not match the user specified in the uid.run file.
Possible Cause: The user specified in the uid.conf file has been manually edited.
Possible Cause: The uid.conf file has been deleted.
Action: Verify that the uid.conf file specifies the desired user, then delete the uid.run file. For more information, see Running the Linux GroupWise Agents As a Non-root User in Installing GroupWise Agents in the GroupWise 8 Installation Guide.

GWIA: Scratch-pad file creation error: xxxx

Source: GroupWise Internet Agent.
Explanation: The Internet Agent settings file, SET, could not be created.
Action: Check access (write or create) to the 000.prc directory.
Action: Check to see if the disk is full.

GWIA: Scratch-pad file write error: filename

Source: GroupWise Internet Agent.
Explanation: The Internet Agent settings file, SET, could not be written.
Action: Check access (write or create) to the 000.prc directory.
Action: check to see if the disk is full.

GWIA: Unable to find TCPIP Kernel

Source: GroupWise Internet Agent.
Explanation: The Internet Agent must find the TCP/IP kernel already loaded or the Internet Agent automatically loads the TCP/IP kernel. If the TCP/IP kernel is not or cannot be loaded automatically, this error results.
Action: Check to see that the TCP/IP kernel is installed and configured.

GWIA: Unable to listen on SMTP port

Source: GroupWise Internet Agent.
Explanation: The TCP/IP kernel is not installed correctly or the Internet Agent is unable to take control of port 25 (SMTP port number). Other processes might have control of port 25, thereby preventing the Internet Agent from taking control of port 25.
Action: Unload the TCP/IP kernel then reload it. If another process has control of port 25, unloading the TCP/IP kernel shows it.