Installing the Remote Management Component

To remotely access a workstation, the appropriate Remote Management Agent must be loaded on that workstation. The Remote Management Agent is a service installed on the Windows 95/98/NT/2000 workstation that runs automatically after installation. The agent can be installed using the Novell Application Launcher, or while installing the Novell Client that ships with ZfD.

The preferred method for installing the agent is to add the Remote Management Install Application object to the Application Launcher and associate the Application object with the managed workstation. The Remote Management Install Application object is created in NDS during ZfD installation.

The following sections provide information for installing the Remote Management Agent:

IMPORTANT:  For Windows NT/2000 managed workstations, you must associate the Application object with the Workstation object or the Container of the Workstation object. You will not be able to launch the Application object if you associate it with a User object.


Installing the Remote Management Agent using the Application Launcher

To install the Remote Management Agent using the Application Launcher:

  1. From the management console, right-click a managed workstation.

  2. Click Properties > Applications.

  3. Click Add > browse to select Remote Management Install.

  4. From the Applications Page, select an association for Remote Management Install.

    The default association for the Remote Management Agent Application object is App Launcher. When this option is selected, the Remote Management Install Application object icon is displayed in the Application Launcher and Application Explorer (browser view), depending on which ones you make available at the managed workstation.

  5. Click OK.


Installing the Remote Management Service using the Novell Client Installer

When you install the Novell Client that ships with ZfD on the managed workstation, the Novell Client installer will provide an option to install the Remote Management service. To install the Remote Management service during Novell Client installation, select the Custom installation option, then click Remote Management.

IMPORTANT:  Ensure that you always choose the Custom Install option to install the Remote Management component during Novell Client installation. If you choose the Typical Install option while upgrading from ZENworks 2 to ZfD, the ZENworks 2 Remote Management Agent will not be upgraded with the ZfD Remote Management Agent. If you choose the Typical install option while installing ZfD for the first time, the Remote Management component will not be installed.

The only scenario where the ZfD Remote Management Agent will be upgraded if you use the Typical Install option is when you are reinstalling ZfD on a managed workstation that already has a ZfD Remote Management Agent installed on it.