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This section contains troubleshooting information for using Windows 95 with the remote access software. This information is divided into two categories:
The Windows 95 tool, DEVICE MGR, can also be used to troubleshoot. For information on DEVICE MGR, refer to your Windows 95 documentation.
Follow the procedure under Preparing the Server to prepare a Novell Internet Access Server 4.1 server for use with the Microsoft Windows 95 Dial-Up Adapter client. Explanations of different client configurations and the protocols they allow are also included.
To connect to PPPRNS from Windows 95, PAP or CHAP must be turned on through NIASCFG (parameter path: Select Configure NIAS > Remote Access > Configure Services > PPPRNS > Configure Security).
NOTE: PAP and CHAP use the remote client password, which must be set through NIASCFG > Configure NIAS > Remote Access > PPPRNS > Configure Security or, if you applied the latest Novell Client update, through the Check/Set Remote Password utility under Novell Dial-Up services.
To use the Windows 95 Dial-Up Adapter to access a Novell Internet Access Server 4.1 remote access server, either the Novell Client for Windows 95 or the Microsoft Client for NetWare Networks should be installed. If the Microsoft client is used, the Protocol Service for NDS and the latest Service Pack should be installed on the client. Both are available from Microsoft.
If the Dial-Up Adapter software is not installed, complete the following steps to install it:
From the Control Panel, double-click Add/Remove Programs.
Click Windows Setup.
Double-click Communications.
Check the box for Dial-Up Networking, then click OK.
Click Apply and insert the Windows 95 media as requested.
Click OK to exit.
After the Dial-Up Adapter is installed, the client must be installed.
For an IPX connection that uses the Novell client, verify that at least the following network components are installed:
Alternatively, for an IPX connection that uses the Microsoft client, verify that at least the following network components are installed:
For an IP connection using the Novell client, verify that at least the following network components are installed:
Alternatively, for an IP connection that uses the Microsoft client, verify that at least the following network components are installed:
To configure the Dial-Up Adapter, complete the following steps:
Double-click Dial-Up Networking.
Double-click Make New Connection.
Follow the prompts to create the icon.
Right click the new icon, then click Properties.
Click Server Type.
Set Type of Dial-Up Server to PPP: Windows 95, Windows NT 3.5, Internet.
Uncheck NETBEUI.
If you will be using only IPX, uncheck TCP/IP. If you will be using only IP, uncheck IPX/SPX.
If desired, click TCP/IP Settings to configure the TCP/IP protocol parameters. (Consult your network administrator for details on TCP/IP configuration.)
Click OK to exit.
Double-click the icon just created to dial in and connect to the server running the remote access software.
Ensure that the username (with context, for example username.orgunit.organization) is correct.
Provide the password. Use the remote client password instead of the NetWare password.
Click CONNECT to dial in and connect to the server.
To isolate and resolve Windows 95 connection problems, complete the following tasks:
If you have Novell Client for Windows 95 installed and the remote client is dialing in using IPX, Intranetware Client should make the connection. If it does not, complete the following steps on the server:
Load NIASCFG.
Select Configure NIAS > Remote Access.
Select PPPRNS (it should be set to Yes) and press Enter.
Make sure that the IPX number for the PPPRNS service is unique and is not being used by the server or any other device on the network.
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