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If you have problems with a modem initializing or if an application fails to connect to a port, you can start a trace on the port to get more information about the problem.
To start a trace on a port, load NIASCFG and follow this path:
Select View Status for NIAS > Remote Access > Display Port Status > port you want to trace > Start Trace on Port
Select the port you want to trace, press Enter, then select Start Trace on Port from the Port Operations menu.
You are prompted for the Output File Name. After you enter the trace filename, the Port Operations menu is removed and the server captures the information flow. All data packets sent to and received from the port are saved into the trace file. The trace is active until you stop it.
NOTE: If you do not specify a path with the trace filename, the file will be saved on the root of the SYS volume.
To stop a trace, select the desired port, then select Stop Trace on Port.
Use the VIEWTRC utility to convert the file into readable form for viewing.
Novell Internet Access Server 4.1 provides a DOS-based utility, VIEWTRC.EXE, that converts the trace files you have saved to ASCII text files that you can read with any text editor.
VIEWTRC.EXE is installed in the SYS:SYSTEM\UTILS subdirectory. Copy this file to a DOS workstation and enter the following command at the DOS prompt:
viewtrc source destination
Replace source with the pathname and filename of the trace file, and replace destination with the pathname and filename of the converted file.
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