This section provides some troubleshooting topics that can help you resolve search and print performance issues. It offers possible causes for issues you might encounter, as well as suggested actions for resolving them.
Characters of descriptions or titles appear as unintelligible characters
Possible Cause:
You’ve probably indexed documents written in multiple languages and encodings. QuickFinder™ can index most of the world's languages and encodings. However, QuickFinder needs to know the encoding of each document.
Possible Cause:
Some of your documents were probably not tagged with an encoding or were incorrectly tagged.
Action:
Make sure all of your documents contain the correct Content-Type meta tag. If your international documents do not contain a Content-Type meta tag, either add it or use the index definition option to specify the default encoding.
For more information, see Section 14.0, Internationalizing Search Services.
Several titles or descriptions contain the same text
Possible Cause:
If search results include duplicate titles or descriptions, your description fields (description, summary, or abstract) might include boilerplate information (that is, standardized information repeated in multiple locations.).
Action:
The more accurate your meta tag description fields are, the better your search results are. Where possible, consider adding descriptions to your document's meta tags.
Possible Cause:
It could also be that you have indexed the same document more than once, or several links throughout your Web site might point to the same document but do so using different character cases each time.
Action:
To solve the latter problem, try using the option to direct QuickFinder to turn off case-sensitive crawling. Also, remove any duplicate backup files you might have and exclude any backup directories from your index definition.
Some titles are returned as the URL of the document instead
Possible Cause:
QuickFinder pulls document titles from within each document that it indexes. If your document doesn't have a title, QuickFinder uses the URL or path of the document instead. If the URL is unavailable, a Title Unavailable message is returned.
Action:
Make sure all of the documents you index have specifically defined titles.
QuickFinder Admin Login Fails Consecutively
Possible Cause:
You have given incorrect credentials for login. The consecutive attempt to login fails if in the initial attempt you have specified the username in upper case, and the login failed. For example, if the username is test and the password is testing, and you shave pecified the username in a different case, such as TEST, the login fails.
Action:
When your login with upper case admin name and password failed, perform either of the following:
-
Run the Quickfinder setup from YAST again and reconfigure the Quickfinder. Clean the cookies from the browser and login to the Admin console.
-
Run the Admin setup command as given below with the password set in QF_ADMIN_PWD variable on the console. Then restart Tomcat and apache.
/var/lib/qfsearch/bin/create-admin-user.sh 2 'admin' 'o=novell' 'o=novell'
'cn=admin,o=novell'
Clean the cookies from the browser and login to the Admin console.