2.6 Messaging Systems Supported for Retain Archiving

2.6.1 Microsoft Exchange

  • Exchange Server 2013

  • Exchange Server 2016

  • Exchange Server 2019

  • Basic Authentication for EWS and Autodiscover must be enabled

2.6.2 Microsoft Office 365

  • Office 365 Enterprise E1, E3, or E5 plan

  • Office 365 Business or Business Premium plan

2.6.3 Micro Focus GroupWise

  • GroupWise 2012

  • GroupWise 2014

  • GroupWise 2014 R2

  • GroupWise 18

  • SOAP port must be enabled on all POAs to be scanned for messages.

  • SSL is supported, but significantly impacts performance.

2.6.4 Android (RetainService app)

  • Nougat (7. x) or later

2.6.5 Blackberry

  • BES 10, 10.2, 12, 12.2

  • BBM Enterprise

2.6.6 Bloomberg

  • CCNS account

2.6.7 CellTrust

  • CellTrust SL2

  • CellTrust Gateway 4.2.0 or later

2.6.8 GroupWise Messenger

  • Retain Server URL

  • Retain Application Key and Secret

2.6.9 Ionlake MyRepChat

  • Retain Server URL

  • Retain Application Key and Secret

2.6.10 Social Media Governance

  • Social Media Governance account

  • Supported Social platforms include:

    • Facebook Accounts

    • Facebook Pages

    • Instagram

    • LinkedIn

    • LinkedIn Companies

    • SharePoint, O365

    • SharePoint, On-prem

    • Skype for Business, O365

    • Skype for Business, On-prem

    • Twitter

    • WeChat

    • WhatsApp

  • Supported Search Engines include:

    • Google

    • YouTube

    • Yahoo

    • Bing

    • Wikipedia

2.6.11 TeleMessage

  • Retain Server URL

  • Retain Application Key and Secret

2.6.12 UM Labs

  • Retain Server URL

  • Retain Application Key and Secret

2.6.13 Wireless Carrier AT&T

  • AT&T Message Archiving Service agreement

  • Retain Server URL

  • Retain Application Key and Secret