Customer > Customer Login

Customer Login

The Customer Portal allows Customers to log and manage service requests, search the Knowledge Base, view outages, and view services provided by the Support organization. Other features that can be enabled for the Customer Portal include Forums, Surveys, and Chat.

To login as a customer at the Micro Focus Service Desk login page:

  1. Specify the Username and Password.

  2. Click Sign In.

If the password self-service option is enabled in the Admin Portal > Setup > PSS, you will find the Password Self Service link on the main, login screen.

Remember Login

As a customer, you can save the Remember login option on the login page to save your login details for future use. By saving the login details, if you exit the system without using the logout button, you can instantly access the home page without repeating the login process the next time when you visit the site.

NOTE:After 30 days, you will be prompted to re-enter the login credentials.

To use the Remember login option:

  1. Specify the Username and Password.

  2. Select the Remember login check box.

  3. Click Sign In.

    If you end a session without using the logout button, you will gain immediate access to the application when you return to the URL. To prevent an immediate login, end the session using the logout button.

Single Sign-on

Customers authenticated with an organization's single sign-on provider can bypass the system's login page when the single sign-on capability is enabled within the system setup.

Register

If you are a first -time customer of the support service and if you do not have a user name or password, you can select New Account on the login screen.

This option is available only if the administrator has enabled it within the application’s setup.

To create a new account:

  1. Click New Account.

    The Account form is displayed.

  2. Specify your customer account details, ensuring that all required fields are completed.

  3. Click Create.

    The details are submitted to the database, and the system will send you an email with your login details.

  4. Click Login to return to the login page.

Forgot Password

Use your customer email address or the passwords (with a random string of characters) issued by the support system. The password type is defined within the Administrator Setup.

As a customer you can use the Forgot Password link to initiate a request for the application to send your lost password details through email.

If you forget your customer password:

  1. Click Forgot Password.

  2. Enter your (customer) email address.

  3. Click Send.

    The Password will be sent to you through email.

  4. Select Login to return to the login page.

Logging Out

To log out of the application, click the Logout button in the top-right corner of the screen. Select the Login button to return to the main login screen.