Attachments Tab

Attachments

All Users can attach any type of file to a Problem.

Adding an Attachment

To add an Attachment:

  1. Select a Problem ID

  2. Click Edit

  3. Select the Attachment tab

  4. Click

  5. Browse and select a file

  6. Enter a file Description, if necessary

  7. Select to upload the file or to cancel the process.

    The Attachment is automatically date stamped and shown as a file name link along with its file size.

    To open an Attachment, select the File Name hyperlink.

    NOTE:Requests that are part of a Group and have attachments uploaded within the Group Details Screen, display within the Share Column.

Deleting an Attachment

To delete an Attachment, select the checkbox beside the file Description then click Delete. The addition or removal of Attachments is recorded within the Audit Trail of the Problem.

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