When Contracts are enabled for the system, the Contract tab is visible within the Service Request Information screen.
The Contract tab of a Request includes the details of the Contract Type and SLA assigned to the Request. If a valid contract is active for the Customer, Item or Organizational Unit assigned to the Request, then the details of the contract will be displayed. If an SLA is not assigned to the Customer, Item or Org Unit and the Billing functionality is not enabled, the system automatically applies a default SLA based on the Item Type or the system default SLA.
When Billing is enabled and the Contracts or Invoices functionality is active, the system verifies the service entitlement status of the Customer assigned to the Request, and if a valid contract is not in place, the Request is assigned a status of Pending-No Contract and locked until a valid contract is associated with the Request. The Customer is automatically sent the NoContractCreateRequestSummary email when the Request is saved with this Status.
A reminder email can be sent to the assigned
Customer by the Technician from within the Summary tab by clicking 
.
For more detailed information about contracts and billing, see Contracts.