The default screen within the Manager Home tab is the Dashboard tab and also includes the My Account and Feedback tabs.
The Home tab provides access to the following tabs:
Dashboard - The Dashboard can be configured to provide the Manager access to real-time system reports in a single screen
My Account - Allows the User to edit their personal information, including password resets and set their time zone
Feedback - Allows the User to access published Surveys that are ready for completion.
A User with the Manager Role is a User who can oversee the activities of the Service Desk. Managers have access to most parts of the system, primarily on a read-only basis.
The Manager access can be provided to Users who do not actively participate
in the day-to-day happenings of the service and support Team, but may
require detailed information about the actions and status of requests.
As a Manager, the User can:
Create Customers
View requests within their allocated processes
Approve Service and Change Requests
Approve Knowledge Base content
Access the full range of reports
Create and modify Item information.
Users who manage the service desk and are to be included as a Team member within support Teams, should be allocated a Supervisor Role.