Setup Tab

The Setup tab allows the Administrator to configure the application and control the behavior of the system.

The following options are included:

• Email configuration, including customizing all email templates used by the system

• Customize fields and  Portal messages

• Integrate the system with external applications, define Open ID options and enable outbound Web Services functionality

• Define User, Customer, Request and System privileges

• Localize the application, including language of content automatically generated by the system, public holidays and time-zones for the scheduling functionality

• Enable the Billing module for using Contracts, Purchase Orders and SLA costs

• Import Items via a .CSV file and AMIE.

The tabs available within Setup include:

• Email

• Custom Fields

• Privileges

• Customize

• Localization

• Licenses

• Database

• LDAP

• SSO

• Reports

• Billing

• AMIE.