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Home > Administrator Guide > Setup > Email > Server

Email

The Email sub-menu option is used to configure the system’s incoming and outgoing email settings.
 

The system uses email to notify Customers about:

 

Emails notify Service Desk Users of:

 

For detailed information regarding managing requests using email polling see Email Polling and Request Creation in the Appendices of this guide.

 

Server Tab

To enter email server details:

  1. Select Setup >Email > Server

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  1. Enter the Receiving and Sending Details:
     

    Receiving

    Incoming Server

    The incoming server used by the system to receive emails.

    Protocol

    The protocol of the incoming email account- IMAP, IMAPS, POP3, POP3S.

    Transport

    This option is visible if IMAP or POP3 has been set for the email account protocol. Select to secure the transport layer to encrypt the whole channel, if relevant to your email server configuration.

    Port

    Can be left blank for the default, or enter a port.

    Interval

    Enter a timing interval if polling is enabled.

    This will be the period of time the system will use to check if any messages need to be polled.

    User Name

    Enter User Name for the incoming mail server.

    Password

    Enter the account Password.

    Sending

    Reply To

    The default system email address and the account that the email polling feature uses.

    Outgoing Server

    The outgoing (or SMTP) server used by the system to send emails.

    Authentication

    If your SMTP server requires sender identification before sending email select between Login, SSL or TLS depending on the server configuration. The User Name and Password fields will be displayed when options other than None are selected.

    Port

    Enter a different port, or leave blank to use the default.

    User Name

    When authentication is required, enter the SMTP authorization details.

    Password

    When authentication is required, enter the account password.

  1. Click Save.

Reset Button

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To delete the content in all fields within the Server tab, select the Reset button. The system will display a message requiring verification of the Reset selection. Click OK to verify and clear all fields.

 

Test Button
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To test if the email configuration is correct for sending email, click Test. This will send a message to the Administrator, using the Outgoing Server details that have been provided.