Attachments Tab
Adding an Attachment
To add an Attachment:
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Select an Incident number ID
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Click Edit
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Select the Attachment tab
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Click
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Click Choose File to browse and select a file
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Mark Private, if the attachment is not to be available on the Customer Portal
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Enter a file Description, if necessary
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Select
to upload the file or 
to cancel the process.
The uploaded Attachment is automatically date stamped and shown as a file name link along with its file size.
To open an Attachment, select the file name hyperlink.
NOTE:Incidents that are part of a Group and have attachments uploaded within the Group Details Screen, display
within the Share Column.