The following sections helps you to understand the various Remote Management features on a Windows managed device:
Lets you provide a visible indication on the managed device desktop to inform the user that the device is being remotely managed. The visible signal displays the identification of the remote operator and the session details such as type of the remote session and start time of the session. The user can terminate a particular remote session or close the signal dialog box to terminate all the remote sessions.
The Intruder Detection feature significantly lowers the risk of the managed device being hacked. If the remote operator fails to log in to the managed device within the specified number of attempts (the default is 5), the Remote Management service is blocked and does not accept any remote session request until it is unblocked.
The remote sessions are secured using Secured Socket Layer (TLSv1.2 protocol). This feature is available on a Windows device only.
When a remote session is active on the managed device you can generate an audible beep at regular time intervals on the managed device as configured in the Remote Management policy. This feature is available on a Windows device only.
Lets you lock the keyboard and mouse controls of the managed device during a remote session to prevent the managed device user from interrupting the session.
Lets you blank the screen on the managed device during a remote session to prevent the user from viewing the actions performed by the remote operator during the session. The keyboard and mouse controls of the managed device are also locked.
NOTE:Blanking the screen blanking managed device during a remote session degrades the session performance.
Remote Management Blank Screen operation is not available on Windows 8.1 and above operating systems. You can disable the The Blank/Unblank Screen option causes problems on some remotely managed Windows devices.feature on managed devices with different hardware such as Windows surface Pro and Tablet PC where these features do not work or cause other side-effects. For details see
Lets you lock the managed device or log out the user on the managed device if a remote session is abruptly disconnected. This feature is available on a Windows device only.
Lets you override any password-protected screen saver on the managed device during a remote session. This feature is available on a Windows device only.
NOTE:This feature is not available on a Windows Server 2008, Windows 7, and Windows 8 managed devices.
Automatically terminates a remote session if it has been inactive for a specified duration. This feature is available on a Windows device only.
Lets you enable the user on the managed device to request assistance from a remote operator. You can preconfigure the list of remote operators to be available to the user. For more information, see Initiating a Session from the Managed Device.
NOTE:This feature is currently supported only on Windows.
Lets a group of remote operators collaborate to jointly perform a remote session. The master remote operator can invite other remote operators to the session, delegate the remote control rights to another remote operator to solve a problem, regain control from the remote operator, and terminate a remote session. For more information, see Session Collaboration.This feature is available on a Windows device only.
Lets you generate audit records for every remote session performed on the managed device. The audit log is maintained on the managed device and is viewable by the user. This feature is available on a Windows device only.
The Switch Display feature enables you to switch between multiple monitors of a managed device. Click thebutton to either view one or all the available monitors on the managed device.
NOTE:In a collaboration session, other remote operators can get access to switch display only when the master remote operator delegates the control.
In a shared session, each remote operator has access to the switch display.