The following sections provides solutions to the problems you might encounter while deploying and Configuring ZENworks Appliance:
After appliance migration, the appliance goes into the emergency mode
/dev/sdc1 /var/opt/microfocus/zenworks/content-repo ext4 acl,user_xaatr,x-systemd.requires=/vastorage 1 2
After making the changes, reboot the appliance for the changes to take effect.
Error is displayed when you try to configure the ZENworks appliance with a.pfx certificate
openssl pkcs12 -export -out <name>.pfx -inkey <key> -in <server.cer> -certfile <int+cer.cer>
Specify the following values in the command:
name: name of the.pfx file
key: key in the.pem format
server.cer: Server certificate
int+cer.cer: The root certificate and intermediate certificate. Note: It should not contain the server certificate.
Unable to Deploy the Appliance on VMware vSphere
Download the embedded host client available in the following link:
Upload the downloaded VIB file into the datastore, and then install the file using the following command:
[root@ESXI~] esxcli software vib install -v /vmfs/volumes/<your_datastore> /esxui-signed-12086396.vib
After successfully installing the VIB, restart the appliance deployment.
The ntpd service is disabled even when the NTP Time Source is configured
In the ZENworks Appliance terminal, open Yast, select System > Date and Time, and then select Other Settings.
Select Synchronize with NTP Server and then select the Run NTP as daemon option. After accepting the changes, the ntpd service is enabled and the ntpd service runs automatically after the device reboots.
System Update Fails On Windows 10 Devices
Registration of Online Updates fails using the local SMT
If a product with Internal Name as SLES is displayed along with installed ZENworks product, perform the following actions.
Delete the SLES.prod file available in the following location:
Run the zypper pd -i command and then verify if the command displays only ZENworks as the installed product.
Now, you will be able to register to the SMT server.
Appliance migration fails due to inadequate disk space
NOTE:Ensure that you rename the folder, deploy a new ZENworks 2020 appliance, and then attach the disk to the ZENworks 2020 appliance.
Proxy DHCP service is not listed in ZENworks Appliance
To set the service as Automatic or Manual, or to check the status of the service, from the Appliance command prompt, run the related command:
Automatic : systemctl enable microfocus-proxydhcp.service
Manual : systemctl disable microfocus-proxydhcp.service
Status : systemctl status microfocus-proxydhcp.service