The following sections provide solutions to the issues that you might encounter while using ZENworks Reporting:
Ad hoc chart reports are corrupted when exported in the CSV format
While creating an Ad Hoc view with the Sample Data or Full Data feature it might take several minutes
ZENworks scheduled report displays an error message
Go to the following path:
For Windows: %ZRS_HOME%\js\apache-tomcat\webapps\jasperserver-pro\WEB-INF\classes\esapi
For Linux: /opt/novell/zenworks-reporting/js/apache-tomcat/webapps/jasperserver-pro/WEB-INF/classes/espai
Backup the security.properties file.
Open the security.properties file.
Search for mailNotification.messageText=AlphaDot,AlphaNumPunctuation,1000,true,mailNotification.messageText-ViewRepository_Schedule_OutputSettings_contextand replace with required value. After changing the default text value for example, 1000 to 5000, then from the next search specify with the changed value and search.
Restart the ZENworks Reporting Services.
When you export a report in the RTF file format, the report might not work as expected
Reports are not getting generated while upgrading ZENworks
To check the data migration status, use the following queries:
select data from zopaquedata where name= 'com.microfocus.contentsync.pending.records.created'
if DATA = "TRUE"
select data from zopaquedata where name= 'migrate.old.status.data.execution.status'
if DATA = "S" If the queries are DATA = "TRUE" and DATA = "S" then data migration is successful.