26.1 Refresh Device

You can initiate a device refresh through a ZENworks Control Center quick task. The quick task sends a synchronization request to the device. When the device connects to the ZENworks Primary Server, it uploads updated device information and receives configuration changes (for example, policy changes) that have not already been sent to the device. This quick task is applicable for Android, and iOS devices that are enrolled as fully managed devices in the management zone.

  1. In ZENworks Control Center, click Devices > Mobile Devices to display your enrolled mobile devices.

  2. Select the check box in front of the Android, or iOS device you want to refresh, click Quick Tasks > Refresh Device to display the Refresh Device quick task.

  3. Retain the default values of the quick task options and click Start to initiate the device refresh.

  4. Click Hide to close the quick task, after the quick task is initiated.

  5. Click in the upper-right corner of the Devices list to refresh the list.

    The device’s Last Contact time is updated to show the refresh time.

  6. (Optional) Click the device to show its properties, then review the Device Information page for any updated device information. For more information, see Viewing Device Information.