This is applicable for a fresh installation of Service Desk. After deploying the Service Desk Appliance to a virtual machine, perform the following steps to configure Service Desk Appliance:
Launch the URL on a supported web browser.
The URL (https://<FQDN>:9443 or https://<ipaddress>:9443) is displayed on the appliance console.
Choose the required language. If the web browser supports the selected language, then it displays in that language, else it displays in English.
(Optional) Configure the certificate for Service Desk.
(Optional) Configure the database for Service Desk.
By default Service Desk includes an embedded database. If you want to use an external database or to change the password of embedded database, see Service Desk Configuration.
After Service Desk is configured, from thepage you can use the Service Desk console to access the Service Desk Management capabilities.
By default the user credentials for the administrator is admin and for the supervisor is super.