To configure the appliance settings, perform the following:
On the License Agreement page, select the requiredand , then click .
On the Passwords and Time Zone page, specify the following information, and then click:
root Password and Confirmation: The root password for Service Desk Appliance.
sdadmin Password and Confirmation: The sdadmin password for Service Desk Appliance.
NTP Server: The IP address or DNS name of the external Network Time Protocol (NTP) server.
It is recommended to set up the NTP server in accordance with the virtual infrastructure guidelines.
Optional NTP Server: The IP address or DNS name of the external Network Time Protocol (NTP) server.
Region: The local region.
Time Zone: The local time zone.
On the Network Settings Page, you can:
Select the Static IP Address: If you select this option, then perform Step 4.
Select the DHCP IP Address: If you select this option, enter the Host name, and then click.
On the Network Settings page, specify the following information, and then click:
Hostname: The Fully Qualified Domain Name (FQDN) associated with the appliance IP address. For example, server.domain.com.
The hostname must be resolveable, or some features in Service Desk do not work properly. Server names must support the DNS requirements, or the Service Desk login fails. Acceptable characters are the letters a-z (uppercase and lowercase), numbers, and the hyphen (-).
Obtain IP Address using DHCP: Select this option to get the IP Address using DHCP address. If you select this optionand will be disabled.
IP Address: The server must have a static IP address or a permanently leasedDHCP address.
Network Mask: The network mask associated with the appliance IP address.
Gateway: The IP address of the gateway on the subnet where Service Desk Appliance is located.
DNS Server: The IP address of a primary DNS server for your network.
Optional DNS Server: The IP address of a primary DNS server for your network.
Domain Search: By default, domain that you specified in thefield is displayed.
Optional Domain Search: The alternate domain.
If you have not added a hard disk after deployment, then a warning message is displayed. In this scenario, you need to power off the virtual machine, add a hard disk, power on, and then continue with Step 2.
On the Data Store Location page, verify the new hard disk that you added.
After the appliance configuration, URL is displayed. Use the URL (https://<FQDN>:9443) for administering the appliance and configuring Service Desk.
Continue with the next task, Section 4.0, Service Desk Configuration.