Service Desk provides a rich experience for developers to extend the functionality and integrate with other 3rd party systems. We are continually adding new examples and modules that users can download directly as well as within the product itself.
The SOAP API reference shows how to communicate directly with service desk.There are many different ways to extend service desk depending upon your needs. The most obvious way is through Web Services, but there are many other layers that maybe more appropriate and involve no coding at all.
service desk AMIE engine (Asset Management Integration Engine) provides a unique mechanism to connect to any third party Asset Management system.By default service desk provides many built-in connectors. This is expanding every release. One of the unique properties of connectors built using AMIE is that they readily adapt to schema changes on the foreign host so in most cases there is no need to change them between upgrades.
Users have the ability to create their own mapping files and we provide some great examples on how to do this step by step in AMIE Part I and AMIE Part II.