5.0 Migrating Service Desk Appliance

This chapter contains information about migrating your existing implementation of Service Desk to Service Desk 8.0.

Service Desk supports no more than two versions behind the latest release (N-2). Since the latest version is Service Desk 8.0 (N) the 7.5 (N-1) and 7.4 (N-2) versions are also supported.

IMPORTANT:We recommend that you schedule online updates only for updating non-interactive security patches on ZENworks Service Desk Appliance 7.5 or later. Rest of the patches including upgrade to newer version of Service Desk can be done manually as it impacts the system and might cause down-time of server.

ZENworks Service Desk can be migrated from version 7.4 or 7.5. Based on your current Service Desk implementation and version, refer to the following sections to migrate to ZENworks Service Desk 8.0: