2.0 System Requirements

Service Desk Appliance is a 64-bit (x86_64) virtual machine. The following sections provide the requirements for deploying Service Desk Appliance onto a virtual infrastructure:

Table 2-1 Service Desk Appliance Requirements




Service Desk Virtual Appliance can be deployed in the following virtual machine environments:

  • VMware Workstation 11.0 onwards

  • VMware ESXi 6.x

  • SUSE XEN on SLES 15 SP1, SLES 15, SLES 12 SP5 and SLES 12 SP4

  • Microsoft Hyper-V

Virtual Machine Configuration

Service Desk Appliance requires the following minimum configuration that have been preconfigured by default:

  • RAM: 4 GB minimum

  • Disk Space: 40 GB minimum

  • CPU Cores: 2

Service Desk requires two hard disks. One hard disk of size 40 GB is pre-configured with the Appliance that uses the SLES 12 SP3 operating system and the other hard disk of minimum size 15 GB should be added for the Service Desk data.

Depending on your requirement, you can increase the pre-configured disk space after deploying Service Desk Appliance.

IP Address

The server must have a static IP address or a permanently leased DHCP address.


Service Desk Appliance comes with pre-installed PostgreSQL database. However, you can choose the other supported database and that must meet the database requirements.

For more information, see Database Support in the ZENworks Service Desk 8.2 Platform Support Matrix

Administration Browser

The following are supported web browsers for the Appliance console:

  • Latest versions of Google Chrome

  • Latest versions of Morzilla Firefox

  • Microsoft EDGE (44.x and above)

Supported Languages

These are the supported languages for the Appliance console:

  • English - en

  • French - fr

  • German - de

  • Italian - it

  • Polish - pl

  • Spanish - es