When you choose to upgrade a Primary Server to ZENworks 11 SP2 for the first time in the Management Zone, you must complete the following tasks before running the upgrade program:
Ensure that the ZENworks Configuration Management 10.3.x Primary Server that you want to upgrade to ZENworks 11 SP2 meets all the ZENworks 11 SP2 system requirements.
For more information, see
Primary Server Requirements in the ZENworks 11 SP2 Server Installation Guide.
You must back up your ZENworks database.
Stop all ZENworks services on any Primary Server that is not being upgraded to prevent the database from being accessed during the upgrade:
For information about stopping ZENworks services on a Windows Primary Server, see
ZENworks Services on a Windows Serverin the ZENworks 11 SP2 Primary Server and Satellite Reference.
For information about stopping ZENworks services on a Linux Primary Server, see
ZENworks Services on a Linux Serverin the ZENworks 11 SP2 Primary Server and Satellite Reference.
When you upgrade the first server, the upgrade makes the System Update available for upgrading the ZENworks Configuration Management 10.2.2/10.3.x Satellites and managed devices to ZENworks 11SP2. This is accomplished by using the System Update feature.
Make sure that the server hosting the database is running with its database active.
For a successful upgrade, ensure that the time on the server and the database are synchronized.
If the difference in time is less than 2 minutes, it will not cause an error.
If the difference in time is less than 24 hours, a warning message is displayed during the upgrade.
If the difference in time is more than 24 hours, an error message is displayed.
Ensure that the Windows Primary Servers have Windows Installer 4.5 or later installed and running.
(Conditional) If you have installed ZENworks Reporting Server in your zone, perform the following steps to upgrade from ZENworks Configuration Management 10.3.0/10.3.1 to ZENworks 11SP2:
Download and install the ZCM 10.3.0/10.3.1 - ZRS report backup patch. For more information about the patch, see TID 7007852 in the Novell Support Knowledgebase.
Back up the reports and the reports data by running the zman report-save command.
For more information about the zman command, see the
Report Commands in the ZENworks 11 SP2 Command Line Utilities Reference.
If you obtained the ZENworks upgrade software as an ISO image download, do one of the following to create the upgrade DVD:
NOTE:Do not extract the ISO image and use it to upgrade to ZENworks 11 SP2.
Download the ZENworks 11SP2 upgrade ISO image from the Novell Download Web site to a temporary location on your Windows device.
Burn the ISO image to a DVD.
Download the ZENworks 11SP2 upgrade ISO image from the Novell Download Web site to a temporary location on your Linux device.
Mount the ISO image by using the following command:
mount -o loop /tempfolderpath/isoimagename.iso mountpoint
Replace tempfolderpath with the path to the temporary folder, replace isoimagename with the ZENworks ISO filename, and replace mountpoint with the path to the file system location where you want to mount the image. The path specified by mountpoint must already exist.
mount -o loop /zcm11/ZCM11upgr.iso /zcm11/upgrade
Burn the ISO image to a DVD.