4.1 Upgrading the ZENworks 10 Configuration Management SP3 Appliance to ZENworks Virtual Appliance 11 SP2

To upgrade from the ZENworks 10 Configuration Management SP3 Appliance to ZENworks Virtual Appliance 11 SP2, you need to first deploy ZENworks Virtual Appliance 11 SP2. There is no direct method for upgrading the ZENworks 10 Configuration Management SP3 Appliance to ZENworks Virtual Appliance 11 . You can perform this deployment on the same ESX server that hosts the ZENworks 10 Configuration Management SP3 Appliance. When you boot the ZENworks Virtual Appliance 11 SP2 for the first time, a configuration wizard is launched in which you need to provide the necessary network identity (IP address and DNS name) for the ZENworks Virtual Appliance 11 SP2. The IP address or DNS name of the ZENworks Virtual Appliance 11 SP2 is temporarily used for the upgrade and will not be required thereafter.

The migration wizard on the ZENworks Virtual Appliance 11 SP2 simultaneously upgrades the ZENworks 10 Configuration Management SP3 Appliance to ZENworks Virtual Appliance 11 SP2, and migrates the data and settings from ZENworks 10 Configuration Management SP3 Appliance to ZENworks Virtual Appliance 11 SP2. The time it takes to complete the migration depends on the network speed, bandwidth, and amount of data to be migrated.

IMPORTANT:ZENworks Virtual Appliance 11 SP2 acquires the network identity of the ZENworks 10 Configuration Management SP3 Appliance. After upgrading from ZENworks 10 Configuration Management SP3 Appliance to ZENworks Virtual Appliance 11 SP2, ZENworks 10 Configuration Management SP3 Appliance is powered off and you must ensure that you do not use it in the Management Zone.

The following section provides information on how to upgrade ZENworks 10 Configuration Management SP3 Appliance to ZENworks Virtual Appliance 11 SP2:

4.1.1 Pre-Upgrade Tasks

Before you begin to upgrade ZENworks 10 Configuration Management SP3 Appliance to ZENworks Virtual Appliance 11 SP2, perform the following tasks:

  • Ensure that you have performed the tasks in the Section 2.0, Upgrading the Primary Servers to ZENworks 11 SP2.

  • Make a snapshot of the ZENworks 10 Configuration Management SP3 Appliance and its database.

  • Backup your personal data, configuration settings, and automation scripts from ZENworks 10 Configuration Management SP3 Appliance.

  • Take a back up of the ZENworks Primary Server. In case, you encounter any error you can restore the ZENworks Primary Server.

    For more information on how to make a backup, see Backing Up and Restoring the ZENworks Server and Certificate Authority in the ZENworks 11 SP2 Disaster Recovery Reference.

    (Conditional) If you have ZENworks Reporting Server installed, take a reliable back-up of the reports by using the zman Report commands.

    For detailed information about the zman Report Commands, view the zman man page (man zman) on the server or see zman(1) in ZENworks 11 SP2 Command Line Utilities Reference.

  • Verify the ZENworks database schema by using the ZENworks Diagnostic Center:

    1. Download the zdc_verifyDB_prerequisite.zip file from Novell Download Web site to a temporary location on your device.

    2. Copy the downloaded file to ZENworks 10 Configuration Management SP3 Appliance.

    3. Extract the ZIP file contents to a temporary location.

    4. From the console, go to the directory that contains the extracted ZENworks Diagnostic Center files.

    5. Run the following command:

      /bin/sh zdc_verifyDB

    6. Download the ZENworks11SP2_Appliance-x86_64.ova file, or download the multi-part ZENworks Appliance ZIP files and create the OVA file.

      To download the multi-part ZENworks Appliance ZIP files, do the following:

      • Download the following files on a temporary directory on your device:

        ZENworks11SP2_Appliance-x86_64.zip.001

        ZENworks11SP2_Appliance-x86_64.zip.002

        ZENworks11SP2_Appliance-x86_64.zip.003

        ZENworks11SP2_Appliance-x86_64.zip.004

        ZENworks11SP2_Appliance-x86_64.zip.005

        ZENworks11SP2_Appliance-x86_64.zip.006

      • Extract the ZENworks11SP2_Appliance-x86_64.zip.001 by using one of the following utilities:

        • 7-Zip version 4.65 or later

        • WinZip 9.x or later

          This automatically merges all the multi-part ZENworks Appliance ZIP files and creates the ZENworks11SP2_Appliance-x86_64.ova file.

      • Import the ZENworks Appliance OVA file and deploy it to a virtual infrastructure.

    7. (Recommended) Deploy the ZENworks Virtual Appliance 11SP2 on the same ESX server as the ZENworks 10 Configuration Management SP3 Appliance.

    8. (Recommended) Take a sanpshot of the ZENworks Virtual Appliance 10.3.x before you could start upgrading to ZENworks Virtual Appliance 11.2.

4.1.2 Upgrading ZENworks 10 Configuration Management SP3 Appliance to ZENworks Virtual Appliance 11 SP2

The ZENworks Appliance image is bundled with all the three editions (Standard, Advanced, and Enterprise) of ZENworks 11 SP2.

  1. Download the OVA file from the ZENworks 11 SP2 Download Web site, or download the multi-part ZENworks Appliance ZIP files and create the OVA file.

    For detailed instructions, see the ZENworks 11 SP2 Download and Installation page

  2. Create a new virtual machine with the preinstalled ZENworks Appliance by importing the ZENworks Appliance image.

    The ZENworks Appliance image is stored in an open virtualization archive format (ZENworks11SP2_Appliance-x86_64.ova), and you can import it to the VMware infrastructure by using the VMware vSphere Client application.

    1. Start the VMware vSphere Client application.

    2. Click File > Deploy OVF Template to launch the Deploy OVF Template Wizard.

    3. On the Source page, select one of the following options, then click Next.

      • Click Select from file to browse for and select the.ova file that contains the ZENworks Appliance image.

      • Click Deploy from URL to download the .ova file from the Web server.

    4. Click Next.

    5. Follow the prompts to complete the deployment of the .ova file.

    6. After the deployment is complete, click Done.

  3. (Optional) Take a snapshot of the virtual machine that you created in Step 2.

  4. Turn on the virtual machine on which you imported the ZENworks Appliance image.

    The Configuration Wizard is launched automatically.

  5. On the Language page of the Configuration Wizard, select the language in which you want the wizard to continue, then click Next.

  6. On the License Agreement page, accept the End User License Agreement and also the SUSE License Agreement, then click Next.

  7. On the Keyboard page, configure the keyboard layout, then click Next.

  8. On the Network Configuration page, select Network Interfaces > Ethernet Network Card > Edit, then configure the following network information for ZENworks Appliance:

    • Hostname and server name

      The server must have a static IP address or a permanently leased DHCP address.

    • IP address for your machine (for a static IP address)

    • Subnet mask (for a static IP address)

    • Default gateway (for a static IP address)

    The IP address or DNS name of the appliance server to which you want to upgrade should be different from the older appliance server. The IP address or DNS name of the ZENworks Virtual Appliance 11 SP2 server is temporarily used for upgrade purpose.

  9. On the Timezone page, the time zone and clock settings to be used in your system must be the same as ZENworks 10 Configuration Management SP3 Appliance settings, then click Next.

  10. On the Root Password page, specify the root password.

  11. Click Finish.

    The ZENworks 11SP2 Wizard is displayed. This wizard might take few seconds to launch.

  12. In the ZENworks 11 SP2 Wizard, select the Migrate Existing Appliance option, then click Next.

  13. In the IP/DNS field, specify the IP address or DNS name of the remote appliance server.

  14. Click Next.

  15. In the Root Password dialog box, specify the root password, then click OK.

  16. Click Next.

    You are prompted to provide the credentials of the zone administrator. Use the available credentials to authenticate to the Management Zone.

  17. If you want to upgrade to the first Primary Server in the zone, continue with Step 17.a; otherwise skip to Step 18.

    1. On the Product Licensing page, specify the product license key, then click Next.

    2. On the ZENworks Diagnostic Center page, select the Yes, I have verified the database schema using ZDC check box, then click Next.

    3. On the Warning page, click Next.

  18. On the Pre-Upgrade Summary page, click Install.

    The Upgrade Installer copies the installation media from ZENworks 10 Configuration Management SP3 Appliance to ZENworks Virtual Appliance 11 SP2. After the upgrade is completed, the configuration files, content, database (if it is embedded Sybase), and network settings (including host name, IP address, time zone information and reports) are copied to ZENworks Virtual Appliance 11 SP2. The network settings of ZENworks 10 Configuration Management SP3 Appliance are disabled, and the device with ZENworks 10 Configuration Management SP3 Appliance is powered off.

    You must eventually reboot the ZENworks Virtual Appliance 11 SP2 to complete the upgrade process.

  19. (Conditional) If ZENworks 10 Configuration Management SP3 Appliance was configured to use ZENworks Reporting Server, the ZENworks Reporting Server Wizard is automatically launched when you log in for the first time to ZENworks Virtual Appliance 11 SP2. After the ZENworks Reporting Server configuration is finished, the reports are imported to ZENworks 11SP2 Reporting Server.

    For more information on how to configure ZENworks Reporting Server, see Configuring the Preinstalled ZENworks Reporting Server in the ZENworks Virtual Appliance 11 SP2 Deployment and Administration Reference.

  20. To manually launch ZRS, run the /var/adm/zenworks/launchZRS.sh command.

    For more information on how to manually launch the ZENworks Reporting Server Wizard and configure the ZENworks Reporting Server, see Manually Launching the ZENworks Reporting Server Wizard in the ZENworks Virtual Appliance 11 SP2 Deployment and Administration Reference.

NOTE:The ZCM 11 SP2 Appliance might not have enough disk space for the migration. Find detailed information on the steps to be followed in such a situation at http://www.novell.com/communities/node/12784/zcm-11-appliance-upgrade-process-zcm-1031-if-appliance-content-totals-larger-60gb

4.1.3 Post-Upgrade Tasks

If ZENworks 10 Configuration Management SP3 Appliance that you upgraded to ZENworks Virtual Appliance 11 SP2 is configured to use a dynamic IP address, you need to manually update the DHCP configuration for the new server before you start using this server.