Novell ZENworks 11 SP4 Configuration Management provides comprehensive management of servers and workstations, collectively referred to as devices. The architecture is built on Web services technology and provides industry-leading desktop, laptop, and handheld server management, all administered through a Web browser. It uses a single adaptive agent for all services and uses a database to store all ZENworks information while still leveraging your corporate directory for user-based management. By using LDAP, ZENworks 11 SP4 can natively provide both device-based and user-based management to the existing directory customers (both Novell eDirectory and Microsoft Active Directory) without the need to migrate and manage the user objects.