Covered Users

The Covered Users panel lets you select the users that you want covered by the license entitlement.

You add users to the list to include them in the entitlement. Only the users you add to the list are covered. The following information is provided for each covered user:

Name: If the authoritative user source is serving as the configured user source, this field displays the user’s login name as defined in the authoritative source. If the Inventory data is the configured user source, this field displays the user’s full name (first, middle, and last).
Last Name: The user’s last name as defined in the user source.
Phone Number: The user’s phone number as defined in the user source.
In Folder: If the authoritative user source is serving as the configured user source, this field displays the user’s location in the authoritative source. If the configured user source is the inventory data, this field does not apply and contains no information.
Deleted from Source: When a covered user is deleted from the user source, the user is not automatically removed from the Covered Users panel. Instead, a check mark is added to this column. This ensures that no covered users disappear from the list without you knowing about it. If you don’t want to retain the user in the list, you can remove the user.
Installed Quantity: The number of installations of the entitlement’s discovered products on devices associated with the user. How this number is determined depends on the configured user source (authoritative or inventory):
- With the authoritative user source, the installed quantity is determined by the number of installations on devices for which the user is designated as the primary user (device Summary page > Primary User field). A device’s primary user is populated by primary user calculations (Configuration tab > Management Zone Settings > Device Management > Primary User) or by manually editing the Primary User field on a device’s Summary page.
- With the inventory user source, the installed quantity is determined by the number of installations on devices for which the user is designated as the Entered User (device Inventory page > Detailed Hardware/Software Inventory Data report). The Entered User information is populated in the following ways: 1) Inventory data migrated from ZENworks 7.5 Asset Management, 2) user-supplied via Collection Data forms, or 3) administrator-supplied by manually editing the Entered User field.
You can click the installed quantity to view the user’s devices that have one of the discovered products installed.
License Consumed: If the user has one or more of the discovered products installed, a check mark is added to this column to indicate that the user is consuming at least one of the entitlement’s licenses.

The following table lists the tasks you can perform to manage covered users.

Task	Steps	Additional Details
Add a user from the authoritative user source to the Covered Users list	Click Add > Users with Product Installed to display only users who have the product installed. or Click Add > Any Users to display all users. If you select one of the Add options and then receive a message stating that the user source has not been set and that the Inventory user data will be used, you need to set the user source. Go to the Management Zone Settings on the Configuration tab, then click Asset Management > User Source. By default, Inventory user data is selected. Click OK to accept the default, or select Authoritative user source, then click OK. Browse for and select the users you want to add to the Covered Users list, then click OK to add them to the list.	This task applies only if the user source being used is the authoritative user source (LDAP directory). If you are using inventory data as the user source, see the next task. When selecting users, be aware of the following restrictions: You cannot add the same user to the Covered Users list multiple times. You cannot add a user to a Version Upgrade entitlement if the user is already covered by the base entitlement. Most upgrades do not allow users to have both the base product and the upgrade product installed at one time. If you need the Version Upgrade entitlement to cover a user associated with the base entitlement, remove the user from the Covered Users list for the base entitlement.
Add a user from the Inventory data source to the Covered Users list	Click Add > Users with Product Installed to search only users who have the product installed. or Click Add > Any Users to search all users. If you select one of the Add options and then receive a message stating that the user source has not been set and that the Inventory user data will be used, you need to set the user source. Go to the Management Zone Settings on the Configuration tab, then click Asset Management > User Source. By default, Inventory user data is selected. Click OK to accept the default, or select Authoritative user source, then click OK. To limit the search, use the filters to create the search criteria. If you don’t create filters, all users are displayed (up to the maximum display number). Specify the maximum number of users you want the search to display. Select the columns you want displayed in the resulting search dialog box. Control-click to select multiple fields. Click Search to display a Select User dialog box that lists the search results. Select the users you want to add to the Covered Users list, then click OK.	This task applies only if the user source being used is the inventory data. If you are using the authoritative user source (LDAP directory) as the user source, see the previous task. When selecting users, be aware of the following restrictions: You cannot add the same user to the Covered Users list multiple times. You cannot add a user to a Version Upgrade entitlement if the user is already covered by the base entitlement. Most upgrades do not allow users to have both the base product and the upgrade product installed at one time. If you need the Version Upgrade entitlement to cover a user associated with the base entitlement, remove the user from the Covered Users list for the base entitlement.
Remove a covered user	Select the check box next to the desired user. You can select multiple users to remove at one time. Click Remove

Task

Steps

Additional Details

Add a user from the authoritative user source to the Covered Users list

Click Add > Users with Product Installed to display only users who have the product installed.

or

Click Add > Any Users to display all users.

If you select one of the Add options and then receive a message stating that the user source has not been set and that the Inventory user data will be used, you need to set the user source. Go to the Management Zone Settings on the Configuration tab, then click Asset Management > User Source. By default, Inventory user data is selected. Click OK to accept the default, or select Authoritative user source, then click OK.
Browse for and select the users you want to add to the Covered Users list, then click OK to add them to the list.

This task applies only if the user source being used is the authoritative user source (LDAP directory). If you are using inventory data as the user source, see the next task.

When selecting users, be aware of the following restrictions:

You cannot add the same user to the Covered Users list multiple times.
You cannot add a user to a Version Upgrade entitlement if the user is already covered by the base entitlement. Most upgrades do not allow users to have both the base product and the upgrade product installed at one time. If you need the Version Upgrade entitlement to cover a user associated with the base entitlement, remove the user from the Covered Users list for the base entitlement.

Add a user from the Inventory data source to the Covered Users list

Click Add > Users with Product Installed to search only users who have the product installed.

or

Click Add > Any Users to search all users.

If you select one of the Add options and then receive a message stating that the user source has not been set and that the Inventory user data will be used, you need to set the user source. Go to the Management Zone Settings on the Configuration tab, then click Asset Management > User Source. By default, Inventory user data is selected. Click OK to accept the default, or select Authoritative user source, then click OK.
To limit the search, use the filters to create the search criteria.

If you don’t create filters, all users are displayed (up to the maximum display number).
Specify the maximum number of users you want the search to display.
Select the columns you want displayed in the resulting search dialog box. Control-click to select multiple fields.
Click Search to display a Select User dialog box that lists the search results.
Select the users you want to add to the Covered Users list, then click OK.

This task applies only if the user source being used is the inventory data. If you are using the authoritative user source (LDAP directory) as the user source, see the previous task.

When selecting users, be aware of the following restrictions:

You cannot add the same user to the Covered Users list multiple times.
You cannot add a user to a Version Upgrade entitlement if the user is already covered by the base entitlement. Most upgrades do not allow users to have both the base product and the upgrade product installed at one time. If you need the Version Upgrade entitlement to cover a user associated with the base entitlement, remove the user from the Covered Users list for the base entitlement.

Remove a covered user

Select the check box next to the desired user.

You can select multiple users to remove at one time.
Click Remove