Remote Management

The Remote Management component of Novell^® ZENworks^® 6.5 Desktop Management gives you the ability to manage remote workstations from the management console. Remote Management allows you to:

• Remotely wake up a powered-off managed workstation
• Remotely control the managed workstation
• Remotely run executables found on the managed workstation with system rights, even if the logged-in user is not a member of the local Administration Group
• Transfer files between the remote management console and the managed workstation
• Display information to diagnose problems on the managed workstation
• Log audit record information about the Remote Management sessions running on the managed workstation
• Blank the managed workstation screen during a Remote Control session
• Lock the keyboard and mouse controls at the managed workstation during a Remote Control session

IMPORTANT:  You can also use the Remote Management functionality on servers. For more information, see the ZENworks 6.5 Server Management documentation.

Remote Management can save you and your organization time and money. For example, you or your organization's help desk can analyze and remote fix workstation problems without visiting the user's workstation, which reduces problem resolution times and increases productivity.

The following sections will help you understand and use Remote Management:

• Understanding Remote Management
• Setting Up Remote Management
• Managing Remote Workstations
• Viewing the Diagnostic Information
• Documentation Updates