H.2 Policy and Distribution Services Installation Errors on NetWare and Windows Servers

If the Policy and Distribution Services installation is not successful on NetWare® or Windows servers, the installation program logs an error message in the c:\temp\_resn.log file:

A target directory installation_path could not be created

Source: ZENworks Server Management; Policy and Distribution Services installation on NetWare and Windows servers.
Explanation: The installation program cannot create the installation directory you specified.
Possible Cause: You specified an invalid path.
Action: Make sure that the path you specified is appropriate to the platform where you are installing Policy and Distribution Services.
Possible Cause: You are logged in as a user who does not have sufficient access rights to the location where you want to create the installation directory.
Action: See Section 3.1, Installation User Rights and make sure you are logged in as a user that meets the specified requirements.

Failed to create object.context in tree: eDirectory_error_code

Source: ZENworks Server Management; Policy and Distribution Services installation on NetWare and Windows servers.
Explanation: The installation program is unable to create a Distributor, Subscriber, or ZENworks Database object.
Possible Cause: eDirectory is not responding to the installation program as expected.
Action: Look up the eDirectory error code in Novell eDirectory Error Codes.

Failed to set rights for object_DN in tree: eDirectory_error_code

Source: ZENworks Server Management; Policy and Distribution Services installation on NetWare and Windows servers.
Explanation: The installation program was unable to correctly set rights on an eDirectory object.
Possible Cause: You are logged into eDirectory as a user that does not have sufficient rights to modify the root of the tree.
Possible Cause: You are logged into eDirectory as a user that does not have sufficient rights to modify a Server object.
Action: See Section 3.1, Installation User Rights and make sure you are logged in as a user that meets the specified requirements.
Action: On a NetWare server, authenticate to the tree where the Distributor object is located, then manually set the password on the Distributor object using the command: 
SETPASS distributor_object.context password

Use all lowercase for the password. Make sure that the Distributor object is a trustee of the root of the tree.

Possible Cause: You are installing Policy and Distribution Services in a very large Novell eDirectory tree. The installation program was unable to set rights on one or more Subscriber objects.
Action: After the installation, in ConsoleOne®, manually make each Subscriber object where rights are not set a trustee of the Server object.
Action: Look up the eDirectory error code in Novell eDirectory Error Codes.

Setup found no space to copy files on server

Source: ZENworks Server Management; Policy and Distribution Services installation on NetWare and Windows servers.
Explanation: The installation program has detected that a server where you want to install ZENworks Server Management software does not have sufficient disk space for a successful installation.
Action: Review the system requirements in Section 5.0, Server Requirements for the ZENworks Server Management components you are installing.
Action: If you are installing multiple components at one time, be sure to add up the total disk space requirements for all components being installed together on the same server.

Schema is not extended on the tree tree_name

Source: ZENworks Server Management; Policy and Distribution Services installation on NetWare servers.
Explanation: The installation program creates the Distributor and/or Subscriber objects in the eDirectory tree when you install the Policy and Distribution Services software. The eDirectory schema must be extended to accommodate Tiered Electronic Distribution objects before you begin the installation.
Possible Cause: You are trying to install Policy and Distribution Services without extending the schema first.
Action: Follow the instructions in Section 6.0, Policy-Enabled Server Management Installation.

Setup found the JVM loaded on the server (NetWare)

Source: ZENworks Server Management; Policy and Distribution Services installation on NetWare servers.
Explanation: The installation program has detected that Java is running on a target NetWare server. The installation program cannot update the Java files on that server if they are in use by a running program.
Action: At the NetWare server console, enter java -exit to stop Java, then continue with the installation.

The file in installation_directory is read-only

Source: ZENworks Server Management; Policy and Distribution Services installation on NetWare and Windows servers.
Explanation: The installation program cannot copy a file over a file with the same name that is read-only.
Possible Cause: After a previous installation of Policy and Distribution Services, someone has marked one or more files in the installation directory as read-only.
Action: In Windows Explorer, right-click the read-only file, click Properties, then deselect the Read-Only attribute.
Action: Delete the previous installation and start the installation over again.

Unable to allocate the memory required to complete the copy file process

Source: ZENworks Server Management; Policy and Distribution Services installation on NetWare and Windows servers.
Explanation: The installation program has insufficient memory to run successfully.
Action: Exit some other programs to free up memory on your workstation for use by the installation program.

Unable to copy the requested file

Source: ZENworks Server Management; Policy and Distribution Services installation on NetWare and Windows servers.
Explanation: The installation program could not copy a file to the installation directory.
Possible Cause: Unknown.
Action: Delete the unsuccessful installation, review the system requirements and installation instructions provided in Section 6.1, Installation on NetWare and Windows Servers, then repeat the installation.

Unable to open the input file

Source: ZENworks Server Management; Policy and Distribution Services installation on NetWare and Windows servers.
Explanation: The installation program has encountered a problem with the file that it is trying to copy.
Possible Cause: The Novell ZENworks 7 Server Management with Support Pack 1 Program CD is damaged.
Action: Obtain a usable CD.
Possible Cause: You copied the contents of the Program CD to a location on your network and the copy is somehow different from the original CD.
Action: Copy the CD again, then repeat the installation.

Unknown cause of error

Source: ZENworks Server Management; Policy and Distribution Services installation on NetWare and Windows servers.
Explanation: The installation program has encountered a problem for which no specific error message is provided.
Action: Contact Novell Support.

Unspecified error occurred while copying files

Source: ZENworks Server Management; Policy and Distribution Services installation on NetWare and Windows servers.
Explanation: The installation program has encountered a problem while copying files for which no specific error message is provided.
Action: Contact Novell Support.