H.5 Server Inventory Installation Errors

If the Server Inventory components installation is not successful, the installation program logs one of the following error messages in the log files located at:

Installing on NetWare or Windows: c:\documents and settings\administrator\local settings\temp

801: The installation program was unable to rename filename on the server server_name. Filename may be in use

Source: ZENworks Server Management; Server Inventory installation on NetWare or Windows servers
Severity: Informational
Explanation: If the installation program detects a previous installation on the machine, it renames the files. This error occurs if the installation program is unable to rename the files.
Action: None. The installation program proceeds without renaming the files.

804: Unable to add the startinv.ncf entry in the filename file on the server server_name

Source: ZENworks Server Management; Server Inventory installation on NetWare servers
Severity: Critical
Explanation: On NetWare servers, the installation program adds the following entries to sys:\system\autoexec.ncf file on the Inventory server:

SEARCH ADD ZEN_web_server_installation_path ZWS.NCF SEARCH ADD sys:\java\njclv2\bin ;ZENworks Inventory Settings StartInv.ncf

This error occurs if the installation program is unable to add these entries in the autoexec.ncf file.

Possible Cause: Autoexec.ncf is in use or locked by some other application or does not exist.
Action: Follow these steps:

  1. (Conditional) If the autoexec.ncf file does not exist, manually create the file in the sys:\system directory.

  2. Add the following entries to the file:

    SEARCH ADD ZENworks_web_server_installation_path ZWS.NCF SEARCH ADD sys:\java\njclv2\bin ;ZENworks Inventory Settings StartInv.ncf

807: Unable to assign rights to the SCANDIR directory on server server_name

Source: ZENworks Server Management; Server Inventory installation on Windows servers
Severity: Critical
Explanation: The installation program was unable to assign rights to the scandir directory.
Possible Cause: You have not logged into the Windows server as an administrator or with the equivalent administrator rights.
Action: Ensure that you have logged into to the Windows server as an administrator or with the equivalent administrator rights. For more information, see Section 3.1, Installation User Rights.
Possible Cause: The installation program is not running from a Windows workstation or server.
Action: Ensure that the recommended installation workstation requirements for Windows workstation or server are met. For more information, see Section 4.2, Installation-Specific Machine Requirements.
Action: Ensure that the network is up and running.
Action: Reinstall Server Inventory. For more information, see Section 6.1, Installation on NetWare and Windows Servers.
Action: If the problem persists, contact Novell Support.

812: Unable to create the password for the Service object Inventory_Service_object_name

Source: ZENworks Server Management; Server Inventory installation on NetWare or Windows servers
Severity: Critical
Action: Reinstall the Inventory server. For more information, see Section 6.1, Installation on NetWare and Windows Servers.
Action: If the problem persists, contact Novell Support.

813: Unable to get the volumes on the server server_name

Source: ZENworks Server Management; Server Inventory installation on NetWare or Windows servers
Severity: Important
Explanation: If Sybase has already been installed on the server, the installation program displays the volumes of the server that you specify. This error occurs if the installation program is unable to display the volumes.
Action: None. The installation program considers this to be a fresh installation and proceeds.

814: An internal error occurred while getting the volumes on the server server_name

Source: ZENworks Server Management; Server Inventory installation on NetWare or Windows servers
Severity: Important
Explanation: If Sybase has already been installed on the server, the installation program displays the volumes of the server that you specify. This error occurs if the installation program is unable to display the volumes.
Action: None. The installation program considers this to be a fresh installation and proceeds.

817: An internal error occurred while creating rights for the scandir directory on the server server_name

Source: ZENworks Server Management; Server Inventory installation on NetWare servers
Severity: Critical
Explanation: The installation program assigns the [Root] as a trustee of the scandir directory with Create, Erase, and Write rights. This error occurs if the installation program is unable to assign these rights to scandir.
Action: Ensure that you have logged in to the server as an administrator or with the equivalent administrator rights. For more information, see Section 3.1, Installation User Rights.
Action: Reinstall Server Inventory. For more information, see Section 6.1, Installation on NetWare and Windows Servers
Action: If the problem persists, contact Novell Support.

819: Unable to create the configuration property file on the server server_name

Source: ZENworks Server Management; Server Inventory installation on NetWare or Windows servers
Severity: Critical
Explanation: The installation program creates the Inventoryserver_installationpath\zenworks\inv\server\ wminv\properties\config.properties file with the following entries:

NDSTree=Novell_eDirectory_tree_name InventoryServiceDN=DN_of_Inventory_Service_object SingletonPort=65433 StoreRolledupAuditData=false LDAPServer=DNS_name_of_the_Inventory_server LDAPPort=LDAP_port_number

This error occurs if the installation program is unable to create the config.properties file.

Possible Cause: An input-output error occurred while creating the config.properties file.
Action: Follow these steps:

  1. Note the LDAP port number.

    1. In ConsoleOne, right-click the NCP™ server object, then click Properties.

    2. Click the Other tab.

    3. In the Attributes list, double-click LDAP Server, then read the value of the LDAP server object.

    4. Click Cancel.

    5. In ConsoleOne, right-click the LDAP server object, then click Properties.

    6. In the General tab, click the LDAP Server General option.

      If you have selected to configure SSL during the installation, the LDAP port number is the SSL port value; otherwise, it is the TCP port value.

  2. (Conditional) If config.properties does not exists, manually create the file in Inventoryserver_installationpath\zenworks\inv\server\wminv\properties.

  3. Add the following entries:

    NDSTree=Novell_eDirectory_tree_name InventoryServiceDN=DN_of_Inventory_Service_object SingletonPort=65433 StoreRolledupAuditData=false LDAPServer=DNS_name_of_the_Inventory_server LDAPPort=LDAP_port_number

826: Unable to load the mgmtdbs.ncf file on the server server_name

Source: ZENworks Server Management; Server Inventory installation on NetWare servers
Severity: Important
Explanation: The installation program is unable to start Sybase after the installation.
Action: Manually load the mgmtdbs.ncf file by entering sys:\system\mgmtdbs.ncf at the NetWare console prompt.

831: Unable to add the mgmtdbs.ncf entry in the filename on the server server_name

Source: ZENworks Server Management; Server Inventory installation on NetWare servers
Severity: Critical
Possible Cause: The autoexec.ncf file is locked by some other application or does not exist.
Action: Follow these steps:

  1. (Conditional) If the autoexec.ncf file does not exist, create the file in sys:\system.

  2. Add the following entries to the file:

    ;ZENworks Database Settings sys:\system\mgmtdbs.ncf

836: The installation program creates a new mgmtdbs.ncf file. The installation program was unable to rename the existing mgmtdbs.ncf file on the server server_name. Rename mgmtdbs.ncf before proceeding with the installation

Source: ZENworks Server Management; Server Inventory installation on NetWare servers
Severity: Critical
Explanation: The installation program tries to back up the mgmtdbs.ncf file before making changes to it. This error occurs if it fails to back up.
Action: Reinstall the Inventory database. For more information, see Section 6.1, Installation on NetWare and Windows Servers.

837: Unable to create the TracerMedia property file on the server server_name

Source: ZENworks Server Management; Server Inventory installation on NetWare or Windows servers
Severity: Critical
Explanation: The installation program creates tracermedia.properties in the Inventory_server_installaton_path\zenworks\inv\server\wminv\ properties directory. This error occurs if the installation program fails to create the file.
Possible Cause: An input-output error occurred while creating the tracemedia.properties file.
Action: Create the tracermedia.properties file in the Inventory_server_installaton_path\zenworks\inv\server\wminv\ properties directory with the following content:

com.novell.utility.trace.TraceMediumConsole = ON; INFORMATION

com.novell.utility.trace.TraceMediumFile = ON; ALL; Inventory_server_logs_path

com.novell.utility.trace.TraceMediumWindow = OFF; VERBOSE

874: Unable to create the Service Manager as a service on Windows NT/ Windows 2000/ Windows Server 2003 server_name

Source: ZENworks Server Management; Server Inventory installation on Windows servers
Severity: Critical
Explanation: The installation program creates the Service manager as a service on the Windows Inventory server. This error occurs if the installation is not successful.
Action: Reinstall Server Inventory. For more information, see Section 6.1, Installation on NetWare and Windows Servers.
Action: If the problem persists, contact Novell Support.

875: Unable to get the path for the shared directory where database is installed on server server_name

Source: ZENworks Server Management; Server Inventory installation on Windows servers
Severity: Critical
Possible Cause: You have not logged into the Windows server as an administrator or with equivalent administrator rights.
Action: Ensure that you log into the Windows server as an administrator or with the equivalent administrator rights. For more information, see Section 3.1, Installation User Rights.

876: Unable to create the Sybase service on the Windows NT/ Windows 2000/ Windows Server 2003 server_name

Source: ZENworks Server Management; Server Inventory installation on Windows servers
Severity: Critical
Action: Reinstall the Inventory database. For more information, see Section 6.1, Installation on NetWare and Windows Servers.
Action: If the problem persists, contact Novell Support.

887: An internal error occurred while creating the database object object_name on the server server_name

Source: ZENworks Server Management; Server Inventory installation on NetWare or Windows servers
Severity: Critical
Explanation: The installation program creates a database object for Sybase and configures the properties of the object. This error occurs if the installation program is unable to create the object.
Action: Contact Novell Support.

1051: Unable to write the JRE path to javadir.bat on server server_name

Source: ZENworks Server Management; Server Inventory installation on Windows servers
Severity: Critical
Explanation: The installation program creates javadir.bat in the Inventory_server_installation_directory\zenworks\server\wminv\bin directory with the following entry:

set java_dir=installation_path\Inv\jre

This error occurs if the installation program fails to create javadir.bat file with the specified contents.

Action: Create javadir.bat in the Inventory_server_installation_directory\zenworks\server\wminv\bin directory with the following entry:

set java_dir=installation_path\Inv\jre

1052: Unable to create the filename file on the server server_name

Source: ZENworks Server Management; Server Inventory installation on Windows servers
Severity: Critical
Explanation: The installation program creates javadir.bat in the Inventory_server_installation_path\zenworks\server\wminv\bin directory with the following entry:

set java_dir=absolute_path_of_sys_share\ ZENWORKS\JRE\1.3

This error occurs if the installation program is unable to create javadir.bat.

Possible Cause: An input-output error occurred while creating javadir.bat.
Action: Create javadir.bat in the Inventory_server_installation_path\zenworks\server\wminv\bin directory with the following entry:

set java_dir=installation_path\Inv\jre

1053: Unable to get the path for the Share share_name on the server server_name

Source: ZENworks Server Management; Server Inventory, Inventory Database, or Proxy Service installation on NetWare servers
Severity: Critical
Possible Cause: An error occurred while retrieving the path where the component is installed.
Action: Ensure that you have logged in to the server as an administrator or with the equivalent administrator rights.
Action: Reinstall Server Inventory. For more information, see Section 6.1, Installation on NetWare and Windows Servers.

1060: Unable to add the STOPSER * entry in the filename file for the server server_name

Source: ZENworks Server Management; Server Inventory installation on NetWare servers
Severity: Critical
Explanation: The installation program was unable to add entries in invstop.ncf to stop the Inventory services.
Possible Cause: An input-output error occurred while adding the entries to invstop.ncf.
Action: Follow these steps:

  1. (Conditional) If invstop.ncf does not exist, create it in the sys:\system directory.

  2. Add the following entries to the file:

    ;ZENworks Inventory Settings

    ;-----Stop Inventory services and the Inventory database-----

    StopSer *

IMPORTANT:If invstop.ncf already exists, add the entries specified above before the database entry: unload dbsrv8.nlm.

1061: Unable to add the UNLOAD DBSRV8.NLM entry in the sys:\system\invstop.ncf on the server server_name

Source: ZENworks Server Management; Server Inventory installation on NetWare servers
Severity: Critical
Explanation: The installation program is unable to add the entries in invstop.ncf to stop the Sybase database.
Possible Cause: An input-output error occurred while adding the entries to invstop.ncf.
Action: In the sys:\system\invstop.ncf file, add the following entries:

;ZENworks Database Settings Unload dbsrv8.nlm

1066: Unable to assign public rights to ODBC parameters of the Database object database_object_name

Source: ZENworks Server Management; Server Inventory installation on NetWare or Windows servers
Severity: Warning
Explanation: An internal error has occurred during the configuration of the Database object.
Action: Follow these steps:

  1. In ConsoleOne, right-click the database object, then click Properties.

  2. Click NDS Rights, Trustees of this Object, then click Add Trustees.

  3. Select Public, then click OK.

  4. Click Add Property > zendbODBCConnectionParameters > OK.

  5. Click Add Property > zendbODBCDriverFileName > OK.

  6. Click Add Property > zendbODBCDataSourceName > OK.

  7. Click OK.

  8. Click Apply, then click Close.

1071: Input-output error occurred while modifying the existing mgmtdbs.ncf for the server server_name

Source: ZENworks Server Management; Server Inventory installation on NetWare servers
Severity: Critical
Explanation: The installation program is unable to modify the existing mgmtdbs.ncf file.
Possible Cause: An input-output error occurred while modifying the existing mgmtdbs.ncf file.
Action: Reinstall the Inventory database. For more information, see Section 6.1, Installation on NetWare and Windows Servers.
Action: If the problem persists, contact Novell Support.

1080: Unable to create Inventory Service object for the server server_name

Source: ZENworks Server Management; Server Inventory installation on NetWare or Windows servers
Severity: Critical
Explanation: The installation program is unable to create the Inventory Service object for the server.
Action: Reinstall the Inventory server. For more information, see Section 6.1, Installation on NetWare and Windows Servers.
Action: If the problem persists, contact Novell Support.

1081: Unable to assign supervisor privileges to the Service object service_object_name

Source: ZENworks Server Management; Server Inventory installation on NetWare or Windows servers
Severity: Critical
Explanation: The installation program is unable to assign the Inventory Service object entry rights to itself with supervisor privileges.
Action: Assign the supervisor rights to the Inventory Service object by following the procedure below:

  1. In ConsoleOne, right-click the Inventory Service object, then click Trustees of this Object.

  2. Click the Add Trustee button, then select the Inventory Service object.

  3. From the Property list, select [Entry Rights].

  4. From the Rights list, click the Supervisor check box.

  5. Click OK.

  6. Click Apply, then click Close.

1082: Unable to assign Inventory Service object as trustee of the NCP server server_name

Source: ZENworks Server Management; Server Inventory installation on NetWare or Windows servers
Severity: Critical
Explanation: The Inventory Service object is made a trustee of the NCP Server object with Read and Compare privileges given for [All Attribute Rights].
Action: Assign the Inventory Service object as a trustee of the NCP Server object:

  1. In ConsoleOne, right-click the NCP Server object, then click Trustees of this Object.

  2. Click the Add Trustee button.

  3. Select the Inventory Service object.

  4. From the Property list, select [All Attributes Rights].

  5. From the Rights list, click the Read and Compare check boxes.

  6. Click OK.

  7. Click Apply, then click Close.

1084: Unable to initialize zwinstal.dll

Source: ZENworks Server Management; Server Inventory installation on NetWare or Windows servers
Severity: Critical
Action: Reinstall Server Inventory. For more information, see Section 6.1, Installation on NetWare and Windows Servers.
Action: If the problem persists, contact Novell Support.

1087: Unable to detect the operating system of the workstation where install is running

Source: ZENworks Server Management; Server Inventory installation on Windows servers
Severity: Critical
Explanation: The ZENworks 7 Server Management installation program is unable to detect the operating system of the workstation where the installation program is running.
Action: Make sure you are using a workstation that meets the requirements listed in Section 4.2, Installation-Specific Machine Requirements.
Action: Reinstall Server Inventory. For more information, see Section 6.1, Installation on NetWare and Windows Servers.
Action: If the problem persists, contact Novell Support.

1088: An internal error occurred while checking for entry in file filename on the server server_name

Source: ZENworks Server Management; Server Inventory installation on NetWare or Windows servers
Severity: Critical
Action: Reinstall Server Inventory. For more information, see Section 6.1, Installation on NetWare and Windows Servers.
Action: If the problem persists, contact Novell Support.

1089: Unable to get LDAP port number for the server server_name

Source: ZENworks Server Management; Server Inventory installation on NetWare or Windows servers
Severity: Critical
Explanation: The installation program adds the following entry in the Inventoryserver_installation_directory\zenworks\inv\server\ wminv\properties\config.properties file: 
LDAPPort=LDAP_port_number

This error occurs when installation program is unable to get the LDAP port number.

Action: Follow these steps:

  1. Note the LDAP port number.

    1. In ConsoleOne, right-click the NCP server object, then click Properties.

    2. Click the Other tab.

    3. In the Attributes list, double-click LDAP Server, then read the value of the LDAP server object.

    4. Click Cancel.

    5. In ConsoleOne, right-click the LDAP server object, then click Properties.

    6. In the General tab, click the LDAP Server General option.

      If you have selected to configure SSL during the installation, the LDAP port number is the SSL port value; otherwise, it is the TCP port value.

  2. Manually add the LDAP port number in the Inventoryserver_installation_directory\zenworks\inv\server\ wminv\properties\config.properties file.

1091: Unable to create the zwsenv.ncf file on the server server_name

Source: ZENworks Server Management; Server Inventory installation on NetWare servers
Severity: Critical
Explanation: The installation program creates zwsenv.ncf in the \zws directory with the following entry: 
envset zwsinstallpath=ZWS_installation_path

This error occurs if the installation program fails to create the zwsenv.ncf in the \zws directory.

Action: Follow these steps:

  1. To get the ZENworks Web Server installation path, note the value of the ZWSPath key in the sys:\system\zenworks.properties file.

  2. Create zwsenv.ncf in the \zws directory with the following entry:

    envset zwsinstallpath=ZWS_installation_path

1092: Unable to append entries to the zwssrv.cfg file on the server server_name

Source: ZENworks Server Management; Server Inventory installation on Windows servers
Severity: Critical
Explanation: The installation program appends the following entries to the zenworks_web_server_installation_directory\bin\zwssrv.cfg file:

Computer=Windows_machine_name

CLASSPATH=ZWS_installation_directory\ZenWebServer.jar; ZWS_installation_directory\xmlrpcext.jar; ZWS_installation_directory\xmlrpcservlet.jar; ZWS_installation_directory\jcert.jar; ZWS_installation_directory\jnet.jar; ZWS_installation_directory\jdom.jar; ZWS_installation_directory\jsse.jar; ZWS_installation_directory\xmlrpc.jar; ZWS_installation_directory\servlet.jar; ZWS_installation_directory\xerces.jar;

BinDirectory=ZWS_installation_directory\bin

WorkingDirectory=ZWS_installation_directory\bin

This error occurs if the installation program fails to appends the entries.

Possible Cause: An input-output error occurred while appending to the file.
Action: Follow these steps:

  1. Note the ZENworks Web Server installation path.

    1. Invoke REGEDIT.

    2. In HKEY_LOCAL_MACHINE\SOFTWARE\NOVELL\ZENWORKS, read the value of the ZWSPath attribute.

  2. Add the following entries to zenworks_web_server_installation_directory\bin\zwssrv.cfg:

    Computer=Windows_machine_name

    CLASSPATH=ZWS_installation_directory\ZenWebServer.jar; ZWS_installation_directory\xmlrpcext.jar; ZWS_installation_directory\xmlrpcservlet.jar; ZWS_installation_directory\jcert.jar; ZWS_installation_directory\jnet.jar; ZWS_installation_directory\jdom.jar; ZWS_installation_directory\jsse.jar; ZWS_installation_directory\xmlrpc.jar; ZWS_installation_directory\servlet.jar; ZWS_installation_directory\xerces.jar;

    BinDirectory=ZWS_installation_directory\bin

    WorkingDirectory=ZWS_installation_directory\bin

1093: Unable to append entries to the zws.properties file on the server server_name

Source: ZENworks Server Management; Server Inventory installation on NetWare servers
Severity: Critical
Explanation: The installation program is unable to edit the zws.properties file.
Possible Cause: An input-output error occurred while adding entries to the zws.properties file.
Action: Reinstall Server Inventory. For more information, see Section 6.1, Installation on NetWare and Windows Servers.
Action: If the problem persists, contact Novell Support.

1094: Unable to modify Inventory Service object for the server server_name

Source: ZENworks Server Management; Server Inventory installation on NetWare or Windows servers
Severity: Critical
Explanation: The installation program is unable to modify the existing Inventory Service object.
Action: Reinstall Server Inventory. For more information, see Section 6.1, Installation on NetWare and Windows Servers.
Action: If the problem persists, contact Novell Support.

1095: Unable to create the invenvset.ncf file on the server server_name

Source: ZENworks Server Management; Server Inventory installation on NetWare servers
Severity: Critical
Explanation: The installation program creates the invenvset.ncf file in the sys:\system directory of a NetWare Inventory server with the following contents:

envset inv_install_dir= Inventory_server_installation_path

envset zws_install_dir=ZWS_installation_path

Action: Follow these steps:

  1. To get the Inventory server installation path, read the value of the InvSrvpath key in the sys:\system\zenworks.properties file.

  2. To get the ZENworks Web Server installation path, read the value of the ZWSPath key in the sys:\system\zenworks.properties file.

  3. Create invenvset.ncf in the sys:\system directory with the following entries:

    envset inv_install_dir= Inventory_server_installation_path

    envset zws_install_dir=ZWS_installation_path

1097: Unable to modify mgmtdbs.ncf on server server_name

Source: ZENworks Server Management; Server Inventory installation on NetWare servers
Severity: Critical
Possible Cause: An input-output error occurred while editing mgmtdbs.ncf.
Action: Reinstall the Inventory database. For more information, see Section 6.1, Installation on NetWare and Windows Servers
Action: If the problem persists, contact Novell Support.

1098: Unable to create mgmtdbs.ncf on server server_name

Source: ZENworks Server Management; Server Inventory installation on NetWare servers
Severity: Critical
Possible Cause: An input-output error occurred while creating mgmtdbs.ncf.
Action: Reinstall the Inventory database. For more information, see Section 6.1, Installation on NetWare and Windows Servers
Action: If the problem persists, contact Novell Support.

1102: Unable to set the Inventory installation path on server server_name

Source: ZENworks Server Management; Server Inventory installation on Windows servers
Severity: Critical
Possible Cause: The installation program was unable to update the Inventory server install path in the registry.
Action: Reinstall Inventory server. For more information, see Section 6.1, Installation on NetWare and Windows Servers
Action: If the problem persists, contact Novell Support.

1104: Unable to set the ZENworks Web Server installation path on server server_name

Source: ZENworks Server Management; Server Inventory installation on Windows servers
Severity: Critical
Possible Cause: The installation program is unable to update the ZENworks Web Server installation path in the registry.
Action: Reinstall the Inventory server. For more information, see Section 6.1, Installation on NetWare and Windows Servers
Action: If the problem persists, contact Novell Support.

1105: An input-output error occurred while reading the zenworks.properties file, for the server server_name. The previous installations of the Inventory server could not be detected

Source: ZENworks Server Management; Server Inventory installation on NetWare servers
Severity: Informational
Explanation: The following according to platform:

NetWare: The installation program reads the sys:\system\zenworks.properties file to detect if Inventory was previously installed.

Action: None.

1106: Unable to detect a valid database installation on server server_name

Source: ZENworks Server Management; Server Inventory installation on Windows servers
Severity: Informational
Possible Cause: Unable to detect the location of the database engine from the registry.
Action: None. The installation program considers this to be a fresh installation and proceeds.

1107: The installation path for Inventory components on server server_name is invalid

Source: ZENworks Server Management; Server Inventory installation on NetWare or Windows servers
Severity: Critical
Action: Reinstall the Inventory server. For more information, see Section 6.1, Installation on NetWare and Windows Servers
Action: If the problem persists, contact Novell Support.

1118: Unable to create query.properties on the server server_name

Source: ZENworks Server Management; Server Inventory installation on NetWare or Windows servers
Severity: Critical
Explanation: The ZENworks 7 Server Management installation program creates the query.properties file in ConsoleOne_installation_path\bin with the entry, insver=zfs. If Server Inventory is installed over the Workstation Inventory component of ZENworks 7 Desktop Management, it is changed to insver=both.
Possible Cause: An input-output error occurred while creating or updating the query.properties file
Action: If the query.properties file already exists, ensure that the value of insver= is correct.
Action: If the query.properties file does not exist, manually create the file in the ConsoleOne_installation_path\bin directory with the following content:

  • If you are installing Server Inventory on a fresh setup, enter insver=zfs.

  • If you are installing Server Inventory over the Workstation Inventory component of ZENworks 7 Desktop Management, enter insver=both.

1121: Unable to rename the database object old_database_object_name to new_database_object_name, on the server server_name

Source: ZENworks Server Management; Server Inventory installation on NetWare or Windows servers
Severity: Critical
Explanation: If you are installing the Server Inventory component of ZENworks 7 Server Management over ZENworks for Servers 3.x, the installation program renames the ZENworks for Servers 3.x database object to server_name_invDatabase. This error occurs if the installation program is unable to rename the database object.
Action: Reinstall the Inventory database. For more information, see Section 6.1, Installation on NetWare and Windows Servers
Action: If the problem persists, contact Novell Support.

1122: Unable to modify the database object on the server server_name

Source: ZENworks Server Management; Server Inventory installation on NetWare or Windows servers
Severity: Critical
Explanation: The installation program is unable to modify the existing database object on the server.
Action: Reinstall the Inventory database. For more information, see Section 6.1, Installation on NetWare and Windows Servers.
Action: If the problem persists, contact Novell Support.

1123: Failed to update load and unload scripts on the server server_name

Source: ZENworks Server Management; Server Inventory installation on NetWare servers
Severity: Critical
Explanation: The installation program adds entries in the load script and the unload script for the NetWare cluster server. This error occurs when the installation program is unable add the entries to these scripts.
Action: During installation, if you chose to install either the Inventory server or the Database, reinstall the selected component. If you chose to install both the Inventory server and the Database, reinstall both the components. For more information, see Section 6.1, Installation on NetWare and Windows Servers.

1124: Unable to remove old Inventory entries from the autoexec.ncf file on server server_name

Source: ZENworks Server Management; Server Inventory installation on NetWare servers
Severity: Important
Explanation: The installation program normally deletes the following entries from the sys:\system\autoexec.ncf file on the server:
  • gatherer.ncf
  • master.ncf
  • mgmtdbs.ncf
  • storer.ncf
  • sybase.ncf

The above error occurs if the installation program is unable to delete the specified entries.

Action: Manually delete the following entries from autoexec.ncf:
  • gatherer.ncf
  • master.ncf
  • mgmtdbs.ncf
  • storer.ncf
  • sybase.ncf

1125: Unable to create the database object database_object_name on the server server_name

Source: ZENworks Server Management; Server Inventory installation on NetWare or Windows servers
Severity: Critical
Action: Reinstall the Inventory database. For more information, see Section 6.1, Installation on NetWare and Windows Servers
Action: If the problem persists, contact Novell Support.

1128: Unable to add the Zenworks Web Server entry in file filename, on the server server_name

Source: ZENworks Server Management; Server Inventory installation on NetWare servers
Severity: Important
Explanation: The installation program was unable to add entries in the sys:\system\autoexec.ncf file to launch the ZENworks Web Server.
Action: In the sys:\system\autoexec.ncf file, add the following entries: 
SEARCH ADD zenworks_web_server_installation_path
zenworks_installation_volume\zenworks\zfs.ncf

1129: Unable to set the ZENworks installation path on server server_name

Source: ZENworks Server Management; Server Inventory installation on Windows servers
Severity: Critical
Explanation: The installation program failed to set the ZENworks path in the registry.
Action: Reinstall Server Inventory. For more information, see Section 6.1, Installation on NetWare and Windows Servers
Action: If the problem persists, contact Novell Support.

1130: Unable to set the database engine installation path on server server_name

Source: ZENworks Server Management; Server Inventory installation on Windows servers
Severity: Critical
Action: Reinstall Server Inventory. For more information, see Section 6.1, Installation on NetWare and Windows Servers.
Action: If the problem persists, contact Novell Support.

1131: Unable to set the Inventory database installation path on server server_name

Source: ZENworks Server Management; Server Inventory installation on Windows servers
Severity: Critical
Explanation: The installation program is unable to set the Inventory database installation path in the registry.
Action: Reinstall the Inventory database. For more information, see Section 6.1, Installation on NetWare and Windows Servers.
Action: If the problem persists, contact Novell Support.

1133: Unable to configure SSL on the server server_name

Source: ZENworks Server Management; Server Inventory installation on NetWare or Windows servers
Severity: Critical
Explanation: The installation program is unable to configure the Secure Socket Layer (SSL).
Action: Reinstall Server Inventory. For more information, see Section 6.1, Installation on NetWare and Windows Servers.
Action: If the problem persists, contact Novell Support.

1135: The install path for XML Proxy components on server server_name is invalid

Source: ZENworks Server Management; Server Inventory installation on NetWare or Windows servers
Severity: Critical
Explanation: The installation program failed to get a valid path to install XML Proxy Service.
Action: Reinstall the XML Proxy service. For more information, see Section 6.1, Installation on NetWare and Windows Servers.
Action: If the problem persists, contact Novell Support.

1137: Unable to add Inventory entries to the load script on the server server_name

Source: ZENworks Server Management; Server Inventory installation on NetWare servers
Severity: Critical
Explanation: The installation program makes the following entries in the load script after the database entries: 
SEARCH ADD zws_installation_path

invclst:\zenworks\zfs.ncf SEARCH ADD SYS:\JAVA\NJCLV2\BIN ;ZENworks Inventory Settings StartInv.ncf

This error occurs if the installation program is unable to add the specified entries in the load script.

Action: In the load script, add the following entries after the database entries: 
SEARCH ADD zws_installation_path

invclst:\zenworks\zfs.ncf SEARCH ADD SYS:\JAVA\NJCLV2\BIN ;ZENworks Inventory Settings StartInv.ncf

1138: Unable to add Inventory entries to the unload script on the server server_name

Source: ZENworks Server Management; Server Inventory installation on NetWare servers
Severity: Critical
Explanation: The installation program adds the following entries to unload scripts before the del secondary ipaddress line:

java -killzenWSInv delay 8 java -killzfsexit

This error occurs if the installation program is unable to add the specified entries to the unload scripts.

Action: In the unload script, add the following entries after the Inventory entries (if any) but before the “del secondary ipaddress” entry:

java -killzenWSInv delay 8 java -killzfsexit

1139: Unable to add database entries to the load script on the server server_name

Source: ZENworks Server Management; Server Inventory installation on NetWare servers
Severity: Critical
Explanation: The installation program adds the following entries to the load script:

;ZENworks Database Settings sys:\system\mgmtdbs.ncf

This error occurs if the installation program is unable to add the specified entries to the load scripts.

Action: In the load script, add the following entries before the Inventory entries:

;ZENworks Database Settings sys:\system\mgmtdbs.ncf

1140: Unable to add database entries to the unload script on the server server_name

Source: ZENworks Server Management; Server Inventory installation on NetWare servers
Severity: Critical
Explanation: The installation program adds the following entry to the unload scripts: 
unload dbsrv8.nlm <<y

This error occurs if the installation program is unable to add the specified entry to the unload scripts.

Action: In the unload scripts, add the following entry after the Inventory entries and before the “del secondary ipaddress” entry: 
unload dbsrv8.nlm <<y

1143: Unable to retrieve the path where Inventory was installed for server server_name

Source: ZENworks Server Management; Server Inventory installation on NetWare or Windows servers
Severity: Important
Explanation: The ZENworks 7 Server Management installation program is unable to detect the path where the earlier versions of ZENworks is installed.
Action: Reinstall Server Inventory. For more information, see Section 6.1, Installation on NetWare and Windows Servers.
Action: If the problem persists, contact Novell Support.

1148: Unable to create ZENworks Web Server as a service on Windows NT/2000 server server_name

Source: ZENworks Server Management; Server Inventory installation on Windows servers
Severity: Critical
Action: Reinstall Server Inventory. For more information, see Section 6.1, Installation on NetWare and Windows Servers.
Action: If the problem persists, contact Novell Support.

1149: Unable to add the ZENworks Web Server path to invenvset.bat on the server server_name

Source: ZENworks Server Management; Server Inventory installation on Windows servers
Severity: Critical
Explanation: The installation program creates invenvset.bat in the Inventory_server_installation_path\zenworks\inv\server\wminv\bin directory with the following entry:

set zws_install_dir=ZWS_installation_path

This error occurs if the installation program is unable to retrieve the ZENworks Web Server installation path from the registry.

Action: In the invenvset.bat file, manually add the following entry:

set zws_install_dir=ZWS_installation_path

To get the ZENworks Web Server installation path:

  1. Invoke REGEDIT.

  2. In HKEY_LOCAL_MACHINE\SOFTWARE\NOVELL\ZENWORKS, read the value of the ZWSPath attribute.

1150: Unable to add ZENworks Web Server entry to the load script on server_name

Source: ZENworks Server Management; Server Inventory installation on NetWare servers
Severity: Critical
Explanation: The installation program adds the following entries to the load script:

invclst:\zenworks\zfs.ncf

This error occurs if the installation program is unable to add the specified entries to the load script.

Action: Add the following entries to the load script.

SEARCH ADD zws_installation_path

invclst:\zenworks\zfs.ncf

1151: Unable to add ZENworks Web Server entry to the unload script on server_name

Source: ZENworks Server Management; Server Inventory installation on NetWare servers
Severity: Critical
Explanation: The installation program adds the following entry to the unload scripts: 
java -killzfsexit

This error occurs if the installation program is unable to add the specified entry to the unload scripts.

Action: Manually add the specified entry to the unload scripts before the del secondary ipaddress entry.

1153: Unable to add Inventory entries to the password.txt file on the server server_name

Source: ZENworks Server Management; Server Inventory installation NetWare or Windows servers
Severity: Critical
Explanation: The installation program creates the password.txt file in the ZENworks Web Server installation directory with the following entry: 
inventory=novell
Possible Cause: An input-output error occurred while creating the password.txt file.
Action: Follow these steps:

  1. (Conditional) If password.txt does not exist, create it in the ZENworks Web Server installation directory.

  2. Add the following entry to the file:

    inventory=novell

1154: Unable to add the password.txt file path entry to zws.properties file on the server server_name

Source: ZENworks Server Management; Server Inventory installation on NetWare or Windows servers
Severity: Critical
Explanation: The installation adds the following entry in ZENworks_Web_Server_installation_directory\zws.properties: 
passwordFile=path_of_password.txt

This error occurs if the installation program is unable to create the zws.properties file with the specified entries.

Possible Cause: An input-output error occurred while creating the zws.properties file.
Action: Follow these steps:

  1. (Conditional) If zws.properties does not exist, create it in the ZENworks Web Server installation directory.

  2. Add the following entry to the file:

    passwordFile=path_of_password.txt

1156: Unable to add the SSL entry to filename file on the server server_name

Source: ZENworks Server Management; Server Inventory installation on NetWare or Windows servers
Severity: Critical
Explanation: During the installation, if you choose to configure SSL, then the installation program adds the following entry in the directory.properties file: 
ssl=true

If you choose not to configure SSL, the following entry is added to the directory.properties file:

ssl = false

This error occurs if the installation program fails to add the appropriate entry in the directory.properties file.

Possible Cause: An input-output error occurred while adding the appropriate entry to the directory.properties file.
Action: Add the appropriate entry in the inventory_installation_volume\zenworks\inv\server\wminv\properties\directory.properties file.

1157: Unable to modify the LDAP Allow Clear Text Password attribute of the LDAP Group object of the server server_name

Source: ZENworks Server Management; Server Inventory installation on NetWare or Windows servers
Severity: Critical
Explanation: The installation program sets the LDAP Clear Text Password attribute of the LDAP Group object to true or false based on whether the Configure SSL option is selected during the Server Inventory installation.
Action: Follow these steps:

  1. In ConsoleOne, right-click the LDAP Server object, then click Properties.

  2. In the General tab, click the LDAP group general option, then read the value of the LDAP Group field.

  3. Click Cancel.

  4. In ConsoleOne, right-click the LDAP Group object, then click Properties.

  5. In the General tab, click the LDAP group general option.

    If you have selected to configure the SSL during installation, select Allow clear text passwords.

1159: Unable to add entry entry to file filename on the server server_name

Source: ZENworks Server Management; Server Inventory installation on NetWare or Windows servers
Severity: Critical
Possible Cause: An error occurred while changing the classpath in the zfs.ncf, ted.ncf, zfssrv.cfg, or tedsrv.cfg files.
Action: Do the following:

  • On NetWare:

    • If the error has occurred in the zfs.ncf file, edit the pds_installation_directory\zfs.ncf file to add the following lines at the end of the envset section: 

      envset smclasses=$smclasses;zws_installation_directory\zenwebserverres.jar

      envset smclasses=$smclasses zws_installation_directory\xmlrpcextres.jar

    • If the error has occurred in the ted.ncf, edit the pds_installation_directory\ted\ted.ncf file to add the following lines at the end of the envset section:

      envset tedpath=$tedpath;zws_installation_directory\zenwebserverres.jar;

      envset smclasses=$smclasses;zws_installation_directory\xmlrpcextres.jar

      NOTE:Pds_installation_directory is the value of the PDSPATH subkey in the sys:system\zenworks.properties file, and zws_installation_directory is the value of the zwspath in the sys:\system\zenworks.properties file.

  • On Windows, if the error has occurred in the zfssrv.cfg or tedsrv.cfg file, edit the pds_installation_directory\bin\zfssrv.cfg and the pds_installation_directory\bin\tedsrv.cfg files to add the following lines at the end of the files:

    classpath=%classpath%;zws_installation_directory\xmlrpcextres.jar;zws_installation_directory\zenwebserverres.jar

    NOTE:Pds_installation_directory is the value of the pdspath subkey under hkey_local_machine\software\novell\zenworks and zws_installation_directory is the value of the zwspath subkey under hkey_local_machine\software\novell\zenworks.

1160: Unable to replace entry1 with entry2, in the file filename

Source: ZENworks Server Management; Proxy Service installation on NetWare or Windows servers
Severity: Critical
Explanation: During the reinstallation of the Proxy Service, the installation program replaces the proxy port value in the zws.properties file with the new value. This error occurs if the installation program is unable to replace the proxy port value with the new value.
Action: In the ZWS_installation_directory\zws.properties file, manually enter the new value of the proxy port.

1161: A previous installation of Policy and Distribution Services has been detected on server server_name. Install cannot start Inventory service automatically. Start Policy and Distribution Services and then the Inventory Service

Source: ZENworks Server Management; Standalone pre-configuration on NetWare and Windows servers
Severity: Informational
Explanation: If you choose the Standalone pre-configuration during the ZENworks 7 installation, the installation program configures for a Standalone server and automatically starts the Inventory and ZENworks Web Server services. But if Policy and Distribution Services of ZENworks 7 Server Management is already installed, the ZENworks 7 installation program does not automatically start the Inventory and the ZENworks Web Server services.
Action: You must manually start the Policy and Distribution Services before starting the Inventory services. For more information on how to start the Policy and Distribution Services, see the ZENworks 7 documentation Web site.

1162: An incomplete installation of the Inventory server was detected on server server_name. Please reinstall the Inventory server

Source: ZENworks Server Management; Standalone pre-configuration on NetWare and Windows servers
Severity: Critical
Explanation: The ZENworks 7 installation program searches for the ZWS path in zenworks.properties before launching the ZENworks Web Server service. This error occurs when the installation program fails to find this path.
Action: Reinstall Server Inventory. For more information, see Section 6.1, Installation on NetWare and Windows Servers.

1163: Unable to start the ZENworks Web Server on server server_name. For more information, see the error message documentation

Source: ZENworks Server Management; Standalone pre-configuration on NetWare servers
Severity: Critical
Explanation: The ZENworks 7 installation program failed to start ZENworks Web Server service.
Action: Manually run sys:\system\zws.ncf on the server.

1164: Unable to start the Inventory service on server server_name. For more information, see the error message documentation

Source: ZENworks Server Management; Standalone pre-configuration on NetWare servers
Severity: Important
Explanation: The ZENworks 7 installation program failed to start the Inventory services.
Action: Manually run sys:\sytem\startinv.ncf on the server.

1166: Unable to create zwssearch.ncf file on the server server_name

Source: ZENworks Server Management; Standalone pre-configuration on NetWare servers
Severity: Important
Explanation: The ZENworks 7 installation program creates the sys:\system\zwssearch.ncf file on the server with the entry SEARCH ADD ZENworks_Web_server_installation path .
Action: Manually create the sys:\system\zwssearch.ncf file on the server.

1167: Unable to add a search path to the ZENworks Web Server on server server_name

Source: ZENworks Server Management; Server Inventory or Proxy Service installation on NetWare servers
Severity: Important
Explanation: The ZENworks 7 installation program is unable to launch sys:\system\zwssearch.ncf on the server.
Action: Manually run sys:\system\zwssearch.ncf on the server. This automatically adds the search path to the ZENworks Web Server.

1168: Unable to write version information to the registry on the server server_name

Source: ZENworks Server Management; Server Inventory installation on NetWare and Windows servers
Severity: Critical
Explanation: The ZENworks 7 installation program failed to write the version information to the registry.
Action: Reinstall Server Inventory. For more information, see Section 6.1, Installation on NetWare and Windows Servers.
Action: If the problem persists, contact Novell Support.

1169: Unable to remove the old Inventory entries from file filename, on server server_name

Source: ZENworks Server Management; Sybase Inventory database installation on NetWare servers
Severity: Important
Explanation: If you are upgrading from ZENworks for Servers 3.x to ZENworks 7 Server Management, the ZENworks 7 installation program deletes ZENworks for Servers 3.x Inventory entries.

This error occurrs if the the ZENworks 7 installation program fails to remove the ZENworks for Servers 3.x Inventory entries.

Action: Reinstall Server Inventory. For more information, see Section 6.1, Installation on NetWare and Windows Servers.
Action: If the problem persists, contact Novell Support.

1170: Unable to add entries to the zenworks.properties file, on server se rver_name

Source: ZENworks Server Management; Server Inventory installation on NetWare servers
Severity: Critical
Explanation: The ZENworks 7 installation program failed to write the version information and the installation path to the zenworks.properties file.
Action: Reinstall Server Inventory. For more information, see Section 6.1, Installation on NetWare and Windows Servers.
Action: If the problem persists, contact Novell Support.

1171: Unable to add the ZENworks Web Server entries to the file filename, on the server server_name

Source: ZENworks Server Management; Server Inventory installation on NetWare and Windows
Severity: Critical
Explanation: This error occurs if the installation fails to add the ZENworks Web Server entries to the invenv.ncf file for NetWare and Windows.
Possible Cause: An input-output error has occurred while modifying the file.
Action: Do the following:

On NetWare add the following entry, if it is not already present, in the invenv.ncf file:

envset tmppath=$tmppath;$zws_install_dir\xmlpcextRes.jar

On Windows add the following entry, if it is not already present, in the inventory_install_path\wminv\bin\invenv.bat file:

tmppath=%tmppath%;%zws_install_dir%\xmlpcextRes.jar

2701: Unable to create the zwsstart.ncf file on the server server_name

Source: ZENworks Server Management; Server Inventory or Proxy Service installation on NetWare servers
Severity: Critical
Explanation: The installation program creates the sys:\system\zwsstart.ncf file to launch the ZENworks Web Server. This error occurs if the installation program fails to create the zwsstart.ncf file.
Possible Cause: An input-output error occurred while creating the zwsstart.ncf file.
Action: Follow these steps:

  1. Note the value of the ZWSPath key in the sys:\system\zenworks.properties file to get the ZENworks Web Server installation path.

  2. (Conditional) If the zwsstart.ncf does not exist, create the file in the sys:\system directory.

  3. Add the following entries to the file:

    ZENworks_Web_Server_installation_path\zwsenv.ncf

    ZENworks_Web_Server_installation_path\zws\zws.ncf

2702: Unable to remove the entries from the load script on the server server_name

Source: ZENworks Server Management; Server Inventory database or Proxy Service installation on NetWare servers
Severity: Critical
Possible Cause: If you are installing ZENworks 7 Server Management over a previous version of ZENworks for Servers or ZENworks for Desktops, the installation program cleans up the entries from the load scripts. This error occurs if the installation fails to clean up the entries from the load scripts.
Action: Contact Novell Support.

2703: Unable to remove the entries from the unload script on server server_name

Source: ZENworks Server Management; Server Inventory database or Proxy Service installation on NetWare servers
Severity: Critical
Possible Cause: If you are installing ZENworks 7 Server Management over a previous version of ZENworks for Servers or ZENworks for Desktops, the installation program cleans up the entries from the load scripts. This error occurs if the installation fails to clean up the entries from the load scripts.
Action: Using ConsoleOne, remove the dbsrv8.nlm entry from the unload script.

2704: Unable to append entries to zws.ncf file on the server sever_name

Source: ZENworks Server Management; Inventory Server or Proxy Service installation on NetWare or Windows servers
Severity: Critical
Explanation: This error occurs if the ZENworks 7 Server Management installation fails to add the ZEN loader entries to zfs.ncf.
Possible Cause: An input-output error has occurred while modifying zfs.ncf.
Action: Reinstall the following components of ZENworks 7 Server Management: Inventory server and Inventory Proxy server (XML Proxy). For more information, see Section 6.1, Installation on NetWare and Windows Servers.

2707: Unable to create dbconfig.properties file on the server server_name

Source: ZENworks Server Management; Inventory Server or Proxy Service installation on NetWare or Windows servers
Severity: Important
Explanation: This error occurs if the installation fails to add the ZENworks Web Server entries to the invenv.ncf file.
Possible Cause: An input-output error has occurred while modifying the file.
Action: Ensure that invconfig.properties file exists in the Inventory_database_volume\zenworks\database\inventory directory. If the file is not present, manually create the file with the following entry: 
DBObjectDN=DN of the inventory database object in eDirectory

2708: Unable to assign rights to the directory directory_name on server server_name

Source: ZENworks Server Management; Server Inventory installation on Windows servers
Severity: Critical
Explanation: The Installation program was unable to assign rights to the \scandir or \dictdir directories.
Possible Cause: You have not logged into the Windows server as an administrator or with the equivalent administrator rights.
Action: Ensure that you have logged into to the Windows server as an administrator or with the equivalent administrator rights. See Section 3.1, Installation User Rights.
Possible Cause: The installation program is not running from a Windows workstation or server.
Action: Ensure that the recommended installation workstation requirements for Windows workstation or server are met. See Section 4.2, Installation-Specific Machine Requirements.
Action: Ensure that the network is up and running.
Action: Do the following:

  1. Stop the Inventory service.

  2. Assign rights to the \scandir or \dictdir directories.

    • Scandir: Share the inventory_installation_drive\zenworks\inv\scandir directory as “ScanDir” and assign the Create rights to everyone.

    • Dictdir: Share the inventory_installation_drive\zenworks\inv\dictdir directory as “DictDir” and assign the Full rights to everyone.

  3. Start the Inventory service.

Action: If the problem persists, contact Novell Support.

Error(s) occurred while installing the Inventory Agent on server_name. Reinstall the Inventory Agent

Source: ZENworks Server Management; Inventory Agent installation on NetWare or Windows servers
Severity: Critical
Explanation: This error occurs if the installation program is unable to install the Inventory Agent on the selected servers.
Action: Ensure that the Subscriber is installed on the target machine. If the Subscriber has not been installed, install the Subscriber before reinstalling Inventory Agent. For more information, see Section 6.1, Installation on NetWare and Windows Servers.
Possible Cause: The directory where you want to copy the Inventory Agent files is locked by some other process.
Action: Release the lock and reinstall the Inventory Agent. For more information, see Section 6.1, Installation on NetWare and Windows Servers.
Action: Check for any error codes in the error log file and look for the detailed explanation for that error.

Error(s) occurred while installing the Inventory ConsoleOne components on server_name. Reinstall the Inventory ConsoleOne components

Source: ZENworks Server Management; Server Inventory installation on NetWare or Windows servers
Severity: Critical
Action: Ensure that ConsoleOne version 1.3.6 is installed on the target server. For more information, see Section 4.4, Installing ConsoleOne 1.3.6e.
Action: If you are installing to a NetWare cluster server, ensure that all of the nodes on the cluster server are configured properly.
Possible Cause: The directory where you want to copy the Inventory Agent files is locked by some other process.
Action: Unlock the directory and reinstall the Inventory ConsoleOne components.
Action: Check for any error codes in the error log file and look for the detailed explanation for that error code.

Error(s) occurred while installing the Inventory database on server_name. Reinstall the Inventory database

Source: ZENworks Server Management; Server Inventory installation on NetWare or Windows servers
Severity: Critical
Possible Cause: The Sybase database is not shut down during the ZENworks Server Management Server Inventory installation on Windows server.
Action: Quit Sybase and reinstall the Inventory database.
Possible Cause: The target directory is locked by some other process.
Action: Release the lock and reinstall the Inventory database. For more information on how to reinstall the Inventory database, see Section 6.1, Installation on NetWare and Windows Servers.
Action: If you are installing to a NetWare cluster server, ensure that all of the nodes on the cluster server are configured properly.
Action: Check for any error codes in the error log file and look for the detailed explanation for that error code.

Error(s) occurred while installing the Inventory server on server_name. Reinstall Inventory server

Source: ZENworks Server Management; Server Inventory installation on NetWare or Windows servers
Severity: Critical
Action: If you are installing to a NetWare cluster server, ensure that all of the nodes on the cluster server are configured properly.
Action: If this message is displayed during reinstall, ensure that the Inventory services are not running during reinstallation. If you are reinstalling on a NetWare server, also ensure that the JVM is unloaded.
Action: Check for any error codes in the error log file and look for the detailed explanation for that error code.

Error(s) occurred while installing the proxy server on server_name. Reinstall the Proxy server

Source: ZENworks Server Management; Proxy server installation on NetWare or Windows servers
Severity: Critical
Action: Reinstall the Proxy service. For more information, see Section 6.1, Installation on NetWare and Windows Servers.
Action: If you are installing to a NetWare cluster server, ensure that all of the nodes on the cluster server are configured properly.
Possible Cause: The directory where you want to copy the Proxy service files is locked by some other process.
Action: Unlock the directory and reinstall the Proxy service. For more information on how to reinstall the Proxy service, see Section 6.1, Installation on NetWare and Windows Servers
Action: Check for any error codes in the error log file and look for the detailed explanation for that error code.

Some of the Inventory Agent or Inventory Server files are locked during copying files to server_name

Source: ZENworks Server Management; Server Inventory installation on NetWare or Windows servers
Severity: Critical
Possible Cause: The files are locked or in use by some other application.
Action: Unlock the files and reinstall the Server Inventory component. For more information on how to reinstall the Server Inventory component, see Section 6.1, Installation on NetWare and Windows Servers.
Explanation: If the problem persists, reboot the server and reinstall the Server Inventory component. For more information on how to reinstall the Server Inventory component, see Section 6.1, Installation on NetWare and Windows Servers.

Unable to copy the file filename

Source: ZENworks Server Management; Server Inventory installation on NetWare or Windows servers
Severity: Critical
Possible Cause: The file is in use or locked by some other application.
Action: Close all running programs and reinstall Server Inventory. For more information on how to reinstall the Server Inventory component, see Section 6.1, Installation on NetWare and Windows Servers.
Action: If the problem persists, reboot the server.

Unable to find zfssrv.cfg on server_name

Source: ZENworks Server Management; Inventory Agent installation on Windows servers
Severity: Critical
Possible Cause: The installation of Policy and Distribution Services failed on the specified server.
Action: Reinstall Policy and Distribution Services and the Server Inventory components. For more information, see Section 6.1, Installation on NetWare and Windows Servers

Unable to get the install response filename. Install will now exit

Source: ZENworks Server Management; Server Inventory installation on NetWare or Windows servers
Severity: Critical
Action: Follow these steps:

  1. Delete all files from the Windows \temp directory.

  2. Close all running programs.

  3. Reinstall Server Inventory. For more information, see Section 6.1, Installation on NetWare and Windows Servers.

Unable to load the DLL DLL_name. The install will exit now

Source: ZENworks Server Management; Server Inventory installation on NetWare or Windows servers
Severity: Critical
Explanation: The installation program is unable to load the specified DLL.
Action: Follow these steps:

  1. Delete all files from the Windows \temp directory.

  2. Reboot the installation workstation.

  3. Reinstall Server Inventory. For more information, see Section 6.1, Installation on NetWare and Windows Servers.

Action: Ensure that the specified DLL is located in the \zfs\rminv\libs\dll directory on the Novell ZENworks 7 Server Management with Support Pack 1 Program CD. If the file is not present, contact Novell Support.

The install path is too long

Source: ZENworks Server Management; Server Inventory installation on NetWare and Windows servers
Severity: Critical
Action: Ensure that the characters specified for the installation path do not exceed 169 characters.

Failed to create share_name share on server_name at directory_path

Source: ZENworks Server Management; Server Inventory installation on Windows servers
Severity: Critical
Possible Cause: The machine where you want to create the share is not reachable.
Action: Ensure that the machine is reachable. Ping the machine to check the connectivity of the machine.
Action: Try to access any other share on the machine through Windows Explorer.