H.6 Remote Management Installation Errors

The following sections contain detailed explanations of error messages you could encounter while installing Remote Management.

Error(s) occurred while installing the Remote Management Agent on server_name. Reinstall the Remote Management Agent.

Source: ZENworks Server Management; Remote Management installation on NetWare or Windows servers
Severity: Critical
Action: If you are installing to a NetWare cluster server, ensure that all of the nodes on the cluster server are configured properly.
Possible Cause: The directory where you want to copy the Remote Management Agent files is locked by some other process.
Action: Unlock the directory and reinstall the Remote Management Agent. For more information, see Section 6.1, Installation on NetWare and Windows Servers.

Some of the Remote Management files are locked during copying files to server_name

Source: ZENworks Server Management; Remote Management installation on Windows servers
Severity: Informational
Explanation: During the installation, some Remote Management files located in the Windows \system directory are locked. This is a non-fatal error. The installation program registers the locked files in the registry of the target server and maintains the new files as a reference to overwrite the locked files.
Action: Reboot the server.

Unable to copy the file filename

Source: ZENworks Server Management; Remote Management installation on NetWare or Windows servers
Severity: Critical
Possible Cause: The file is in use or locked by some other application.
Action: Close all running programs and reinstall Remote Management. For more information, see Section 6.1, Installation on NetWare and Windows Servers.
Action: If the problem persists, reboot the server.

Unable to create the password file on server_name. You must manually set the password on the server. For more information, see the online ZENworks error message documentation at http://www.novell.com/documentation

Source: ZENworks Server Management; Remote Management installation on Windows servers
Severity: Critical
Possible Cause: On the managed server, the password file is in use.
Action: After installing Remote Management, manually set the password at the managed server.

To set the password at the managed server:

  1. Right-click the Remote Management Agent icon.

  2. Click Set Password.

  3. Enter the password.

  4. Click OK.

Unable to create the Remote Management service on server_name. For more information, see the online ZENworks error message documentation at http://www.novell.com/documentation

Source: ZENworks Server Management; Remote Management installation on Windows servers
Severity: Critical
Possible Cause: The Novell ZENworks Remote Management service is in the Disabled state.
Action: Reboot the managed server and reinstall the Remote Management components. For more information, see Section 6.1, Installation on NetWare and Windows Servers.

Unable to find zfssrv.cfg on server_name

Source: ZENworks Server Management; Remote Management installation on Windows servers
Severity: Critical
Possible Cause: The installation of Policy and Distribution Services failed on the specified server.
Action: Reinstall Policy and Distribution Services before reinstalling Remote Management. For more information, see Section 6.1, Installation on NetWare and Windows Servers.

Unable to get the install response filename. Install will now exit

Source: ZENworks Server Management; Remote Management installation on NetWare or Windows servers
Severity: Critical
Action: Follow these steps:

  1. Delete all files from the Windows \temp directory.

  2. Close all running programs.

  3. Reinstall Remote Management. For more information, see Section 6.1, Installation on NetWare and Windows Servers.

Unable to load the DLL DLL_name. The install will exit now

Source: ZENworks Server Management; Remote Management installation on NetWare or Windows servers
Severity: Critical
Explanation: The installation program is unable to load the specified DLL.
Action: Follow these steps:

  1. Delete all files from the Windows \temp directory.

  2. Reboot the installation workstation.

  3. Reinstall Remote Management. For more information, see Section 6.1, Installation on NetWare and Windows Servers.

Action: Ensure that the specified DLL is located in the \zfs\rminv\libs\dll directory on the Novell ZENworks 7 Server Management with Support Pack 1 Program CD.If the file is not present, contact Novell Support

Unable to start the Remote Management service on server_name. For more information, see the online ZENworks error message documentation at http://www.novell.com/documentation

Source: ZENworks Server Management; Remote Management installation on Windows servers
Severity: Critical
Possible Cause: One or more Remote Management files on the managed server are corrupt or do not exist.
Action: Reboot the managed server and reinstall the Remote Management components. For more information, see Section 6.1, Installation on NetWare and Windows Servers.

Unable to stop the ZENworks for Servers 2 Remote Management service on server_name. For more information, see the online ZENworks error message documentation at http://www.novell.com/documentation

Source: ZENworks Server Management; Remote Management installation on Windows servers
Severity: Critical
Possible Cause: The ZENworks for Servers 2 Remote Management service is not responding to the Service Control Manager within the stipulated time.
Action: Follow these steps:

  1. Stop the ZENworks for Servers 2 Remote Management service.

    On a Windows 2000 managed server, from the Control Panel, double-click Administrative Tools, double-click Services, right-click the ZfS 2 Remote Management service, then click Stop.

  2. Reinstall ZENworks Server Management Remote Management. For more information, see Section 6.1, Installation on NetWare and Windows Servers.

Unable to stop the ZfS 3 Remote Management service on server_name. For more information, see the online ZENworks error message documentation at http://www.novell.com/documentation

Source: ZENworks Server Management; Remote Management installation on Windows servers
Severity: Critical
Possible Cause: The ZENworks 7 Remote Management service is not responding to the Service Control Manager within the stipulated time.
Action: Follow these steps:

  1. To stop the Remote Management service:

    On a Windows 2000 managed server, from the Control Panel, double-click Administrative Tools, double-click Services, right-click Novell ZENworks Remote Management Agent, then click Stop.

  2. Reinstall Remote Management. For more information, see Section 6.1, Installation on NetWare and Windows Servers.