4.2 Remote Management Error Messages on Windows 2000/2003 Servers

1802: This operation is currently unavailable on the target machine

Source: ZENworks 7 Server Management; Remote Management for Windows 2000/2003 servers
Severity: Informational
Possible Cause: The Remote Management operation that you want to perform has been disabled in the Server Remote Management policy.
Action: Enable the Remote Management operation in the Server Remote Management policy and distribute the policy. For more information, see Configuring the Server Remote Management Policy in Remote Management for Windows Servers in the Novell ZENworks 7 Server Management Administration Guide.

1805: This operation is currently being performed on the target machine and will not be available

Source: ZENworks 7 Server Management; Remote Management for Windows 2000/2003 servers
Severity: Informational
Action: Try the Remote Management operation after the existing session terminates.
Action: Restart the Novell ZENworks Remote Management Server

1806: The operation is not supported by the Remote Management Agent running on the target machine

Source: ZENworks 7 Server Management; Remote Management for Windows 2000/2003 servers
Severity: Informational
Explanation: The Remote Management component of ZENworks 7 Server Management supports only the Remote Control and Remote View operations.

1810: Invalid command line parameter. Remote Management Session failed

Source: ZENworks 7 Server Management; Remote Management for Windows 2000/2003 servers
Severity: Important
Explanation: The Remote Management session is launched using invalid parameters.
Action: Contact Novell Support.

1851: Unable to start Remote Control Listener because the port number specified in rmports.ini is in use. Change the port number and restart ConsoleOne

Source: Remote Control Listener
Severity: Informational
Explanation: The Remote Control Listener cannot bind to the port number specified in ConsoleOne_installation_directory\1.2\bin\ rmports.ini because it is used by another application.
Possible Cause: This error occurs when you invoke ConsoleOne® across multiple sessions of a terminal server. The current release of ZENworks 7 Remote Management does not support the Remote Control Listener across multiple terminal server sessions.
Action: Close ConsoleOne on all sessions and restart it in the current session.
Possible Cause: Another application might be using the port required by the Remote Control Listener.
Action: The Remote Control Listener must listen on a unique port number, which should not be used by any other application. You can either change the port number of the Remote Control Listener or that of the other application.

To change the port number on which the Remote Control Listener listens:

  1. Enter the port number in the rmports.ini file in the consoleone_installation_directory\bin directory.

  2. Restart ConsoleOne.

  3. On the managed server, edit the rmcfg.ini file in the ZENworks_agent_installation_directory\rmagent directory

  4. In the Remote Control Listener Ports section, specify the port number provided in Step 1.

  5. Restart the Novell ZENworks Remote Management service.

1863: Unable to start the Remote Management Agent because the port is in use. Contact your system administrator

Source: Remote Management Agent
Severity: Informational
Possible Cause: The Remote Management Agent communication port (1761, by default) is used by another application.
Action: The Remote Management Agent must listen on a unique port number, which should not be used by any other application. You can either change the port number of the Remote Management Agent or that of the other application.

To change the port number on which the Remote Management Agent listens:

  1. On the managed server, edit the rmcfg.ini file in the ZENworks_directory\rmagent directory.

  2. Change the value of DEFAULTCOMMPORT on which you want the Remote Management Agent to listen.

  3. Restart the Novell ZENworks Remote Management service.

  4. Enter the value specified in Step 2 in the Remote Management Agent port section of rmports.ini file in the ConsoleOne_installation_directory\bin directory.

Possible Cause: The network is down.
Action: Ensure that the network is up.

1899: Connection terminated at the other side

Source: ZENworks for Servers; Remote Management for Windows 2000/2003 servers
Severity: Informational
Possible Cause: The Remote Management operation was terminated by the user at the managed server.
Possible Cause: The Remote Management service was stopped.
Possible Cause: The managed server was restarted.
Action: Ensure that the Remote Management service is up and running on the managed server.
Possible Cause: The network is down.
Action: Ensure that the network is up.

1899: Unable to connect to the Remote Management Agent. Ensure that the Agent is running on the target machine and is compatible with this Remote Management Console

Source: Remote Management Console
Severity: Informational
Possible Cause: Remote Management is not running on the managed server.
Action: Ensure that the Remote Management service is up and running on the managed server.
Possible Cause: Remote Management is not running on the port as specified in the rmports.ini file in the ConsoleOne_installation_directory\bin directory.
Action: Specify the port number on which the Remote Management Agent is listening in the rmports.ini file.
Possible Cause: The IP address or DNS name specified in the Agent field is incorrect.
Action: Specify the correct IP address or DNS name.
Possible Cause: The network is down.
Action: Ensure that the network is up.