5.1 Troubleshooting Remote Management for NetWare Servers

This section provides information to help you troubleshoot the following Remote Management problems on NetWare® servers:

Using ConsoleOne, I'm unable to remotely control a NetWare 5.1 SP5 server with ZENworks 7 Server Management installed

Source: ZENworks Server Management; Remote Management
Action: Do the following:

  1. Stop ConsoleOne®.

  2. Reinstall the ZENworks 7 Server Management ConsoleOne snap-ins.

  3. Start RConsoleJ from ConsoleOne.

Installation of the Remote Management snap-ins fails

Source: ZENworks Server Management; Remote Management snap-in install
Possible Cause: Some files on the machine where you are installing the snap-ins might be in use.
Action: Do the following:

  1. Ensure that no remote session has started using the snap-ins on the machine where you want to install the Remote Management snap-ins.

  2. Retry installing the Remote Management snap-ins.

File copy fails during Remote Management Agent upgrade

Source: ZENworks Server Management; Remote Management Agent Install
Possible Cause: During upgrade, if the Remote Management session is in progress, some files might be locked and become Read-Only.
Action: Do the following:

  1. Close the Remote Control session before upgrade.

  2. Reinstall the Remote Management component.