The following sections provide information to help you understand the functionality of Remote Management components. You must install the Remote Management Agent on the managed devices to perform the Remote Management operations.
Remote Control lets you control a managed device desktop from the management console so you can provide user assistance and help resolve problems on the devices.
Remote Control establishes a connection between the management console and the managed device. With remote control connections, the administrator can go beyond viewing a managed device to taking control of it.
During a Remote Control session, you can now switch between the active applications running on the managed device using Alt+Z in the Remote Management Viewer.
Remote View lets you view the managed device instead of controlling it. This helps you troubleshoot problems that the user encountered by observing how the user at a managed device performs certain tasks.
Remote Login lets you login into a managed device from the management console. This helps you to start a new graphical session without disturbing the user on the managed device. The user on the managed device would not be able to view a Remote Login session.
During a Remote Login session, you can now switch between the active applications running on the managed device using Alt+Z in the Remote Management Viewer.