A.1 ZENworks Services

On a Windows ZENworks Primary Server, the services reside in the \novell\zenworks\bin directory. On a Linux ZENworks Primary Server, they reside in the /etc/init.d directory.

A.1.1 Checking the Status of a ZENworks Service

  1. At the server command prompt, enter the following command:

    /etc/init.d/servicename status

    Replace servicename with the name of the service as listed in Section A.1.5, ZENworks Services.

A.1.2 Starting a ZENworks Service

To start a ZENworks service on a Windows ZENworks Primary Server:

  1. Click Start > Administrative Tools > Services.

  2. Select the service you want to start, then click Start.

To start a ZENworks service on a Linux ZENworks Primary Server:

  1. Enter the following command at the server console prompt:

    /etc/init.d/servicename start

    Replace servicename with the name of the service as listed in Section A.1.5, ZENworks Services.

To start all services:

  1. Enter the following command at the server console prompt:

    /opt/novell/zenworks/bin/novell-zenworks-configure -c Start

A.1.3 Stopping a ZENworks Service

To stop a ZENworks service on a Windows Primary Server:

  1. Click Start > Administrative Tools > Services.

  2. Select the service you want to stop, then click Stop.

To stop a ZENworks service on a Linux ZENworks Primary Server:

  1. Enter the following command at the server console prompt:

    /etc/init.d/servicename stop

    Replace servicename with the name of the service as listed in Section A.1.5, ZENworks Services.

A.1.4 Restarting a ZENworks Service

To restart a service that is already running on a Windows Primary Server:

  1. Click Start > Administrative Tools > Services.

  2. Select the service you want to start, then click Restart.

To restart a service that is already running on a Linux Primary Server:

  1. Enter the following command at the server console prompt:

    /etc/init.d/servicename restart

    Replace servicename with the name of the service as listed in Section A.1.5, ZENworks Services.

A.1.5 ZENworks Services

Table A-1 ZENworks Services, Service Names, and Descriptions

Service

Service Name

Description

Proxy DHCP Service

novell-proxydhcp

Used with a standard DHCP server to inform PXE-enabled devices of the IP address of the Novell TFTP server.

TFTP Service

novell-tftp

Used by PXE-enabled devices to request files that are needed to perform imaging tasks.

ZENworks Agent Service

zenworkswindowsservice

novell-zmd

Used to enable the server as a managed device.

ZENworks Datastore

dbsrv10

Embedded database used for storing ZENworks objects and resources.

ZENworks Loader

zenloader

Used for loading and controlling the Java services that perform ZENworks Server tasks.

ZENworks Preboot Policy Service

novell-zmgprebootpolicy

Used by PXE-enabled devices to check for assigned preboot policies and work.

ZENworks Preboot Service

novell-pbserv

Used to provide imaging services to a device. This includes sending and receiving image files, discovering assigned Preboot bundles, acting as session master for multicast imaging, and so forth.

ZENworks Remote Management

nzrwinvnc

Used to enable remote management of the server.

ZENworks Server

zenserver

Used for communicating with the ZENworks Agent.

ZENworks Services Monitor

zenwatch

Used to monitor the status of the ZENworks services.

ZENworks Imaging Agent

ziswin

Used to save and restore image-safe data on the server (as a managed device). Only runs when launched by the ZENworks Agent.

A.1.6 Web Services Test Pages

Most web services on the Primary Server provide details regarding the services, and can be used for test purposes after the servers have been installed. This ensures that the services are up and running prior to any deployment of the Adaptive Agent into the infrastructure, and there are no problems with the services themselves.

The three common interfaces are:

  • https://Primary_Server_IP_address_or_FQDN/zenworks-useradmin

  • https://Primary_Server_IP_address_or_FQDN/zenworks-coreadmin

  • https://Primary_Server_IP_address_or_FQDN/zenworks-ping

  • https://Primary_Server_IP_address_or_FQDN/zenworks (ZCC)

A.1.7 Agent Log Files

The following log files help that are available at the device level help you to troubleshoot issues pertaining to managed devices:

  • zmd-messages.log - Contains logging information of the agent.

  • nwgina.log - Contains information related to GINA startup and login.

  • zenlgn.log - Contains information regarding the login process.

  • casaauthtoken.log - Contains information regarding CASA connection to the CASA servlet.

  • nalshell.txt - Contains information related to the ZENworks Explorer shell extension.

  • system-update.log - Contains information regarding the progress and errors related to installing a System Update.

A.1.8 Server Log Files

The following log files help that are available for Primary Servers help you to troubleshoot issues pertaining to server activities.

  • services-messages.log - Contains messages from all of the ZENworks servlets.

  • loader-messages.log - Contains messages from all registered ZENworks loader modules and the queue (important).

  • ats.log - Contains information related to CASA connections to the agent and to the LDAP user source.

  • zcc.log - Contains output information from the ZENworks Control Center servlet. It helps you to troubleshoot issues that might occur while working in ZENworks Control Center.

  • catalina.out - Tomcat logs.