The administrator or remote users can now perform Remote View or Remote Control operations with the IP-enabled Windows CE devices by configuring the WinCE Remote Management policy, and initiating a remote session with the devices.
Remote View: Lets you connect with a handheld device so you can view the device instead of controlling it. Remotely viewing a handheld device helps you troubleshoot problems that the user encountered. For example, you can observe how the user at a handheld device performs certain tasks to ensure that the user performs a task correctly.
Remote Control: Lets you control a handheld device from the ConsoleOne to provide user assistance. With Remote Control connections, the administrator or remote users can go beyond viewing the handheld device to taking control of it
To perform Remote View or Remote Control operations, perform the following tasks: