This section provides solutions to problems you might encounter when using the Novell ZENworks Linux Management Remote Management component:
Multiple Remote Login sessions to the same managed device fail
The Password dialog box loses focus during a Remote Management session
Unable to continue with the Remote Control operation because the Remote Management Viewer freezes
Only a grey screen is displayed while performing a Remote Login session
Unable to perform Remote Login session to a SLES 11 or a SLED 11 managed device
Multiple Remote Login sessions to the same managed device fail
For example, if you want to configure XDMCP on GDM display manager:
Run gdmsetup at the shell prompt.
In Login Screen Setup window, Click
.Select the
option.Configure XDMCP for the number of remote sessions you want to use simultaneously.
The Remote Management session does not proceed if the managed device is displaying the GNOME logout dialog box
The Remote Management Viewer window fails to refresh after multiple Remote Management sessions from the same browser session
To clear the browser cache in the Firefox Web browser:
In
menu of the Firefox browser, select .In the right pane, click
.For Cache, click
.Restart the browser.
To clear the browser cache in the Internet Explorer Web browser:
In the
menu of the Internet Explorer browser, select .In the
page, click in the section.Restart the browser.
The Password dialog box loses focus during a Remote Management session
Unable to continue with the Remote Control operation because the Remote Management Viewer freezes
Authentication to the X Server fails
Switch to any one of the text console.
Change the runlevel of the managed device to 3 by entering the following command at the shell prompt:
init 3
Change the runlevel back to 5 by entering the following command at the shell prompt:
init 5
Only a grey screen is displayed while performing a Remote Login session
Run gdmsetup at the shell prompt.
In the Login Screen Setup window, Click
.Select the
check box.Run /opt/novell/zenworks/bin/novell-rm-fixrl.sh with the required options.
On SLES 11 and SLED 11, run /usr/bin/novell-rm-fixrl.sh with the required options.
If you use the -restartdm option, make sure that all applications are closed, then run the script from the text console.
Example 1: If you use the GDM display manager with the configuration file that is located at /etc/opt/gnome/gdm/gdm.conf on devices other than SLES 11 and SLED 11, you can enable XDMCP by using the following command:
#/opt/novell/zenworks/bin/novell-rm-fixrl.sh -dm gdm -cf /etc/opt/gnome/gdm/gdm.conf enable
Example 2: If you use the GDM display manager with the configuration file that is located at /etc/dbus-1/system.d/gdm.conf on SLES 11 or SLED 11, you can enable XDMCP by using the following command:
#/usr/bin/novell-rm-fixrl.sh -dm gdm -cf /etc/dbus-1/system.d/gdm.conf enable
After enabling XDMCP by executing remote login script, the device should start with the gdm as its current display manager.
Unable to perform a Remote Login session to a RHEL 5 managed device from a ZENworks Linux Management Server
Create a fonts directory by using the following command:
mkdir -p /usr/X11R6/lib/X11/fonts
Link the /usr/share/X11/fonts file to /usr/X11R6/lib/X11/fonts file by using the following command:
ln -s /usr/share/X11/fonts /usr/X11R6/lib/X11/fonts
Run gdmsetup.
In the GDM Setup window, do the following:
Click
.Select the
option from the pop-up menu.Click
.Select the
option.Close the GDM Setup window.
Reboot the managed device.
Unable to perform Remote Login session to a SLES 11 or a SLED 11 managed device
Create an X11 directory by using the following command:
mkdir -p /usr/X11R6/lib/X11
Link the /usr/share/fonts file to /usr/X11R6/lib/X11/fonts file by using the following command:
ln -s /usr/share/fonts /usr/X11R6/lib/X11/fonts
Enable XDMCP by using the following command:
/usr/bin/novell-rm-fixrl.sh -dm gdm -cf /etc/dbus-1/system.d/gdm.conf enable
Run the following commands in the order listed to set the value of DISPLAYMANAGER_REMOTE_ACCESS to yes in the /etc/sysconfig/displaymanager file :
sed "s/^DISPLAYMANAGER_REMOTE_ACCESS=\"no\"/DISPLAYMANAGER_REMOTE_ACCESS=\"yes\"/" < /etc/sysconfig/displaymanager > /tmp/dm
mv /tmp/dm /etc/sysconfig/displaymanager
Restart the Display Manager by using the /etc/init.d/xdm restart command. By default, the Display Manager is GDM.
These steps can be automated on SUSE Linux Enterprise 11 managed devices by using the Remote Execute Policy.
Unable to automatically reboot a managed device by pressing the Send Ctrl+Alt+Del button in the management console during a Remote Login session