11.6 Modifying the Access Credentials for a Cloud Account

You might need to modify the access credentials that are stored for a cloud account if you change the password or application access keys and secrets on your cloud provider’s site. For example, if the administrator who set up the cloud account leaves the company, you might change the account credentials for security reasons.

If you modify the credentials on the cloud storage provider’s site, Dynamic File Services can no longer access the files stored there. Policy runs, manual moves, and retention reviews cannot be performed on the retention pair until you update the credentials for the cloud account on the Dynamic File Services server. You can use the Cloud Account Properties page to update the credentials for the cloud provider.

IMPORTANT:Modifying the credentials for a Cloud Account in Dynamic File Services does not modify the credentials on the cloud provider’s site.

Do not use the Cloud Account Properties page to change the account to a different cloud provider. To configure a retention pair’s secondary location for a different cloud provider’s site, you must unlink the retention pair from the old cloud account, and create a new retention pair with the new cloud account.

11.6.1 Modifying Access Credentials for Amazon S3 and CloudMe Cloud Accounts

  1. In the Management Console, click Cloud accounts in the left panel to view a list of cloud accounts on the server.

  2. Right-click the cloud account name, then select Properties.

  3. On the General tab, specify the new credentials, including the Region name.

  4. Click Apply or OK to apply and save the changes.

    The new credentials are used when a new connection is started for a policy run, a manual move, or a retention review.

11.6.2 Modifying Access Credentials for Dropbox Cloud Accounts

Because Dropbox uses a two-phase OAuth authentication process to connect the Dynamic File Services application to your Dropbox account, you cannot modify the cloud account’s App Key and App Secret values. You must create a new cloud account with the new settings.

  1. Create a new cloud account for the Dropbox account.

    For information, see Section 11.2.3, Setting Up Cloud Storage for Dropbox.

  2. Unlink each of the retention pairs that use paths in the old Dropbox cloud account.

    For information, see Section 8.13, Unlinking the Paths in a Pair.

  3. Re-create the retention pairs with the new Dropbox cloud account.

    For information, see Section 8.2, Creating a Pair.