Source: GroupWise engine; memory management.

Explanation: Memory function failure. Invalid memory handle.

Possible Cause: If this error occurs in the NetWare POA, there might be insufficient memory on the server for the POA to run. On the server where the POA runs, cache buffers should be around 60%. If cache buffers drop below 30%, there is not enough memory available.

Action: Unload some other NLM programs or add memory to the server. In some cases, the insufficient memory condition is temporary. GroupWise automatically resends unsuccessful messages, so no action might be required.

Possible Cause: If this error occurs in the NetWare POA, some current server parameters might be set too low.

Action: Increase the settings for the following NetWare server parameters:

Many factors influence what the proper settings should be for a particular server. Make sure each parameter is set to at least 1000 and increase settings from there as needed. For more information, see Preparing the NetWare Server for the Agents in Installing GroupWise Agents in the GroupWise 8 Installation Guide.

Possible Cause: If this error occurs in the NetWare agents after updating your GroupWise system, you might not have updated the agents properly.

Action: After exiting all the agents, unload the agent engine (gwenn5.nlm), then perform the update. See Updating Your GroupWise 7 System to Version 8 in Update in the GroupWise 8 Installation Guide.

Possible Cause: If this error occurs when starting the GroupWise client, the user might have exceeded the limit of viewable 65,000 items per folder. Remember that Trash is considered a folder.

Action: Delete items or move them to a different folder. Empty the Trash.

Possible Cause: If this error occurs when manually addressing a message to multiple external recipients, the user might have typed one or more addresses incorrectly in such a way that the client exceeded available memory trying to resolve the erroneous external addresses. For example, leaving out the at (@) sign can cause this problem.

Action: Users should select recipients from the Address Book whenever possible. If users must type external addresses, care should be used to type the addresses correctly, especially in cases where the number of recipients is large.

Possible Cause: If this error occurs in the GroupWise client in Remote mode, GroupWise might not be installed correctly on the remote computer.

Action: Reinstall GroupWise on the remote computer. See the platform-specific setup instructions for using Remote mode in GroupWise Modes in Client in the GroupWise 8 Administration Guide.

Possible Cause: This error can occasionally be caused by damaged databases.

Action: Check, and, if necessary, repair databases accessed by the user who is receiving the error. See Maintaining User/Resource and Message Databases in Databases in the GroupWise 8 Administration Guide.