Figure 5-5 Flowchart to Determine if Print Jobs Are Being Sent from Print Manager to the Printer
To determine if the Print Manager is forwarding print jobs to the printer:
On the NDPS Health Monitor page, click the Printer Agent for the problem printer.
Ping the printer using the TCP/IP address in the modulefield.
If you cannot ping the printer, check the printer’s physical connections and resolve the communication issue.
You should also check to see if there is ain case the printer was taken down for maintenance or some other reason.
Determine if the printer is requesting jobs by looking at the job processing information to see if a job has been requested.
If jobs are being requested, check to see if data is being sent by looking at the.
To determine if data is being sent to the printer, review theand compare the job and .
If the job has not started printing, there is a communication issue.
Restart the Printer Agent by clicking> .
If the issue is not resolved, power cycle the printer.
After the Section 5.5, Is the job printing correctly?.count is 1, continue with