Email configuration, including customizing all email templates used by the system

Customize fields and Portal messages

Integrate the system with external applications, define Open ID options and enable outbound Web Services functionality

Define User, Customer, Request and System privileges

Localize the application, including language of content automatically generated by the system, public holidays and time-zones for the scheduling functionality

Enable the Billing module for using Contracts, Purchase Orders and SLA costs

Import Items via a.CSV file and AMIE.

Email

Custom Fields

Privileges

Customize

Localization

Licenses

Database

LDAP

SSO

Reports

Billing

AMIE.