The following sections provide solutions to the problems you might encounter with Novell ZENworks 10 Configuration Management Asset Inventory:
LDAP Import Tasks remain in a pending state if run simultaneously
Inventory data of a managed device is not displayed for the Linux Primary Server
Unable to import the inventory data gathered with the Portable Collector in ZENworks Control Center
Inventory data of a device reregistered from one Management Zone to another is not displayed
Event-based and On Refresh schedules fail for the inventory scan and collection data form
Inventory reports list duplicate components during an inventory scan in ZENworks Control Center
ZENworks Adaptive Agent on NetWare is unable to send inventory to the ZENworks Server or obtain settings from the ZENworks Server
In the sys:\ZENworks\zaa\uiaconfig.xml file, specify the correct IP address in the following line:
<server>ipaddress:80</server>
where ipaddress is the address of the server.
(Optional) To immediately post the scan, restart the zenaa module.
In the sys:\ZENworks\zaa\uiaconfig.xmlfile, specify the correct port number in the following line:
<server>ipaddress:80</server>
where ipaddress is the address of the server.
(Optional) To immediately post the scan, restart the zenaa module.
LDAP Import Tasks remain in a pending state if run simultaneously
Inventory Only managed device is unable to post scans
In the uiaconfig.xml file, add or change the IP address in the following line:
Server="a.b.c.d"
where a.b.c.d is the server IP address.
On Linux, uiaconfig.xml is located in opt/novell/zenworks/umia.
(Optional) To immediately post the scan, restart the zenumia service.
Inventory data of a managed device is not displayed for the Linux Primary Server
For information on how to install the inventory-only agent, see Installing on Linux/UNIX
in the ZENworks 10 Configuration Management Discovery, Deployment, and Retirement Reference.
How do I enable debug logging?
Unable to import the inventory data gathered with the Portable Collector in ZENworks Control Center
<DateInstalled></DateInstalled>
In the .xml file from which you want to import the inventory data, remove all the special characters such as &, #, or 1 that were appended with the <DateInstalled> tag and ensure that the tag contains the following information only:
<DateInstalled></DateInstalled>
Import the inventory data again.
For more information on how to import the data, see Section 3.6.4, Importing Data Gathered with the Portable Collector.
Inventory data of a device reregistered from one Management Zone to another is not displayed
For more information on how to initiate an inventory scan, see Scanning the Device
in the Novell ZENworks 10 Configuration Management Adaptive Agent Guide.
Event-based and On Refresh schedules fail for the inventory scan and collection data form
Inventory reports list duplicate components during an inventory scan in ZENworks Control Center
Unable to inventory the BIOS details for the Windows 7 64-bit devices that have SMBIOS 2.0 or earlier installed