B.0 Troubleshooting Asset Inventory

The following sections provide solutions to the problems you might encounter with Novell ZENworks 10 Configuration Management Asset Inventory:

ZENworks Adaptive Agent on NetWare is unable to send inventory to the ZENworks Server or obtain settings from the ZENworks Server

Source: ZENworks 10 Configuration Management; Asset Inventory.
Possible Cause 1: The IP address of the ZENworks server is incorrect.
Action 1: Configure the correct IP address:
  1. In the sys:\ZENworks\zaa\uiaconfig.xml file, specify the correct IP address in the following line:

    <server>ipaddress:80</server>

    where ipaddress is the address of the server.

  2. (Optional) To immediately post the scan, restart the zenaa module.

Possible Cause 2: The network connection or the ZENworks server is down.
Action 2: Ensure that the ZENworks server is up and running.
Possible Cause 3: The primary server has been configured to run on a port other than 80.
Action 3: Configure the correct port number:
  1. In the sys:\ZENworks\zaa\uiaconfig.xmlfile, specify the correct port number in the following line:

    <server>ipaddress:80</server>

    where ipaddress is the address of the server.

  2. (Optional) To immediately post the scan, restart the zenaa module.

LDAP Import Tasks remain in a pending state if run simultaneously

Source: ZENworks 10 Configuration Management; Asset Inventory.
Explanation: If an LDAP import task has not finished and you simultaneously run a new task, the new task is not started and remains in a pending state.
Possible Cause 1: Multiple tasks are running simultaneously.
Action 1: Before running a new task, ensure that all the existing tasks are in a finished state.
Possible Cause 2: Multiple tasks have been configured to run on the same schedule.
Action 2: Ensure that you do not set the same or simultaneous schedule for multiple tasks.

Inventory Only managed device is unable to post scans

Source: ZENworks 10 Configuration Management; Asset Inventory.
Possible Cause: The uiaconfig.xml file might be corrupted.
Action: Do the following:
  1. In the uiaconfig.xml file, add or change the IP address in the following line:

    Server="a.b.c.d"

    where a.b.c.d is the server IP address.

    On Linux, uiaconfig.xml is located in opt/novell/zenworks/umia.

  2. (Optional) To immediately post the scan, restart the zenumia service.

Inventory data of a managed device is not displayed for the Linux Primary Server

Source: ZENworks 10 Configuration Management; Asset Inventory.
Explanation: The inventory data of managed devices is not displayed for the Linux Primary Server in ZENworks Control Center.
Action: Install the inventory-only agent on the Linux Primary Server. The Linux Primary Server is listed as an unmanaged device in ZCC (Device > Inventoried).

For information on how to install the inventory-only agent, see Installing on Linux/UNIX in the ZENworks 10 Configuration Management Discovery, Deployment, and Retirement Reference.

How do I enable debug logging?

Source: ZENworks 10 Configuration Management; Asset Inventory.
Action: To enable the logs, see TID 3418069 in the Novell Support Knowledgebase.

Unable to import the inventory data gathered with the Portable Collector in ZENworks Control Center

Source: ZENworks 10 Configuration Management; Asset Inventory.
Possible Cause: In the inventory scan file, special characters such as &, #, or 1 are appended with the <DateInstalled> tag. For example:

<DateInstalled>&#1;</DateInstalled>

Action: Do the following:
  1. In the .xml file from which you want to import the inventory data, remove all the special characters such as &, #, or 1 that were appended with the <DateInstalled> tag and ensure that the tag contains the following information only:

    <DateInstalled></DateInstalled>

  2. Import the inventory data again.

    For more information on how to import the data, see Section 3.6.4, Importing Data Gathered with the Portable Collector.

Inventory data of a device reregistered from one Management Zone to another is not displayed

Source: ZENworks 10 Configuration Management; Asset Inventory.
Explanation: If a device is reregistered from one Management Zone to another, the inventory data is not displayed for the device in ZENworks Control Center.
Action: Initiate an inventory scan twice on the device.

For more information on how to initiate an inventory scan, see Scanning the Device in the Novell ZENworks 10 Configuration Management Adaptive Agent Guide.

Event-based and On Refresh schedules fail for the inventory scan and collection data form

Source: ZENworks 10 Configuration Management; Asset Inventory.
Explanation: If an administrator configures an event-based or On Refresh schedule for an inventory scan and collection data form, the inventory agent fails to invoke the inventory scan and collection data form.
Action: Configure only a Recurring schedule for the inventory scan and collection data form.

Inventory reports list duplicate components during an inventory scan in ZENworks Control Center

Source: ZENworks 10 Configuration Management; Asset Inventory.
Action: To troubleshoot the issue, see TID 7003350 in the Novell Support Knowledgebase.

Unable to inventory the BIOS details for the Windows 7 64-bit devices that have SMBIOS 2.0 or earlier installed

Source: ZENworks 10 Configuration Management; Asset Inventory.
Explanation: If you want to inventory the BIOS details for the Windows 7 64-bit devices, you must have SMBIOS 2.1 or later installed on these devices.
Action: None.