8.12 Refreshing Compliance Status

Refreshing compliance data recalculates all discovered product installation counts and recalculates compliance status for all licensed products. The following sections explain when automatic refreshes occur, how to manually trigger a refresh, and how to find out when the last scheduled refresh occurred.

8.12.1 Automatically Refreshing Status

The compliance status for all licensed products is automatically refreshed at the following times:

  • When you import purchase records. This ensures that a product’s compliance status immediately reflects any newly purchased licenses.

  • Each day at the time specified for the compliance engine’s refresh schedule (see Section 3.0, Configuring Compliance Settings). This ensures that a product’s compliance status reflects any changes to the installation count for its discovered products.

In addition, the compliance status for an individual product is automatically refreshed when the following actions occur:

  • Creating or deleting an entitlement.

  • Adding, modifying, or deleting any entitlement entry that affects license quantity or installation quantity. This includes purchase records, purchase record summaries, catalog products, discovered products, and software collections.

  • Adjusting the installation count (net consumption) for a discovered product.

8.12.2 Manually Triggering a Refresh

You can manually trigger a refresh of the compliance status for all licensed products. You cannot manually trigger a refresh of an individual licensed product.

  1. In ZENworks Control Center, click Asset Management > License Management to display the License Management page.

  2. Click Discovered Products to display the Discovered Products page.

    A compliance refresh can also be triggered from the Licensed Products page.

  3. In the Discovered Products panel, click Actions > Refresh Compliance Status.

8.12.3 Viewing Refresh Details

You can see information about the latest refresh above the menu bar of both the Discovered Products page and Licensed Products page. This information includes the following:

  • The last time a compliance refresh was started and ended

  • What initiated the refresh

  • Whether it was a refresh of all products or a single product

The Compliance Status tab of the Licensed Product page also shows the time the license was last refreshed. In addition, clicking License Management Reports > Software Compliance > Compliance Report displays a column called More Recent Recalc that indicates if a license has been refreshed more recently than the last full refresh of all licenses.