Frequently Asked Questions

The following sections contain frequently asked questions and provide suggestions and troubleshooting tips:

• Why doesn't my handheld device display in ConsoleOne or in the ZENworks Handheld Management Inventory Viewer?
• Why are policies that I have configured and enabled not being enforced on individual handheld devices?
• Why are handheld applications not being installed on individual handheld devices?
• Why don't I see ZENworks Handheld Management inventory information for my registered handheld devices?
• How does ZENworks Handheld Management manage handheld devices that synchronize at multiple computers?
• My backup program reports that the ZENworks Handheld Management database files cannot be backed up because they are open. Is there a way to shut them down for the backup?