Understanding Management and Monitoring Services Reports

The following sections describe each predefined report available in Management and Monitoring Services:


About the Topology Reports

The topology reports provide information about the topology of a selected Novell ZENworks Server Management Site, segment or custom atlas container. The site-level reports provide details about the discovered devices on each segment in the Novell ZENworks Server Management site. The segment-level reports provide information about the discovered devices on the selected network segment. The custom atlas container report provides information about the computer system in the select container.

Prior to generating the reports, you will need to perform a few operations. For more information see Prerequisites for Generating the Reports.

There are five predefined topology reports:

NOTE:  The NCP Servers report is available only at the site level.

The Custom Atlas reports list information of nodes in the current container from which Reporting has been launched, and not of the nodes contained in the sub-level containers.


Prerequisites for Generating the Reports

Because Crystal Reports is invoked by DLLs on the system, you need to install the Sybase ODBC driver. To check if the driver is installed:

  1. From the desktop Start menu, click Settings > Control Panel > ODBC Data Source.

    1. In the System Data Source Name (DSN) pane click Add.

    2. Select the Adaptive Server Anywhere driver. You must install Adaptive Server Anywhere if you do not have it on your system. You can install it from the SYBASE.ZIP file at companioncd\odbc\sybase\*.*

  2. If you have an older version of Novell ZENworks Server Management, you will need to uninstall it and install the latest version of Novell ZENworks Server Management before you can run the reports.

    To uninstall the previous version:

    1. From the desktop Start menu, click Settings > Control Panel > Add/Remove Programs.

    2. Select Novell ConsoleOne from the list and remove it.

      If you have already installed the latest version, then delete the zenSnapins.jar file from Novell ConsoleOne\LIB\ZEN.

  3. You will need at least MDAC 2.6 SP1 (Microsoft Data Access Component) for running Crystal Reports, particularly on a Windows machine. Check the version of MDAC on your box: select Control panel > ODBC Data sources > the About tab pane. The minimum version required is 3.520.7326.0. If the version you have does not match the minimum requirement, you need to upgrade the ODBC core components by downloading from Microsoft site.


Computer Systems by Segment Report

This report lists the number of computer systems on the selected segment. If the report is generated at the site level, the report lists the number of systems on each segment. For each segment, the report provides the following information about each connected computer system:

  • Segment Name
  • Segment Type
  • Total nodes on a segment
  • Node Name
  • Node Address
  • Services
  • MIBs


NCP Servers Report

This report lists the following information for each server on the selected Novell ZENworks Server Management site:

  • Server Name
  • Total NCP servers on the site
  • Server Label
  • Server Address
  • Labels (other names by which the server is known)
  • MIBs


Router Report

This report provides the following information for each router on the selected Novell ZENworks Server Management segment or site:

  • Total number of routers on the segment or site
  • IPX Address
  • Bound Segments
  • Services
  • MIBs
  • IP Address
  • MAC Address


Segment Report

This report lists the number of computer systems on the selected segment (segment level) or on all segments in the Novell ZENworks Server Management site (site level). For each segment, the report provides the following information about the systems connected to the segment:

  • Segment Name
  • Segment Type
  • Total segments on the site
  • IP configuration
  • IPX configuration
  • Total nodes on the segment


Segment Topology Report

This report provides information about the routers and bridges on a selected Novell ZENworks Server Management segment or site.

For each router, the report provides the following information:

  • Router Name
  • IP Address
  • IPX Address
  • MAC Address
  • Bound Segment

For each bridge, the report provides the following information:

  • Bridge Name
  • Bridge Type
  • Number of Ports
  • Port: MAC Address and Bound Segment


About the Alarm Reports

The alarm reports provide information about the alarms received by the Novell ZENworks Server Management server. There are two types of alarm reports you can generate: Alarm details report and Alarm summary report.

This section provides information on the following topics:

NOTE:  The Custom Atlas reports the alarm information from the nodes in the current container only on which Reporting has been launched, and not of the alarms from the nodes contained in the sub-level containers.


Prerequisites for Generating the Reports

Because Crystal Reports is invoked by DLLs on the system, ensure that you have installed the Sybase ODBC driver. For more information, see "Installing the ODBC Drivers" in the Novell ZENworks 6.5 Server Management Installation Guide.


Alarms Details Report

This report lists Information of the alarms on the site. The report is generated based on the customized settings. The report provides the following information about each connected computer system:

  • Alarm Severity
  • Affected object name
  • Source address
  • Alarm state
  • Alarm category
  • Alarm generator
  • Alarm time
  • Alarm owner
  • Alarm type
  • Alarm summary


Alarms Summary Report

This report generates a brief summary of the alarms on the site. It provides a graphical representation of the distribution of alarms, for the selected number of days. The report provides the following information about each connected computer system:

  • Alarm Severity
  • Alarm Category
  • Alarm Owner
  • Alarm state
  • Top alarm types
  • Top affected objects
  • Top source address


Available Trap Information Report on Site

The Available Trap Information report lists the information of the SNMP traps currently available on the site server. The report is generated based on the MIBs compiled on the site server and provides the following information:

  • Total traps
  • Alarms category
  • Alarm severity
  • Alarm type
  • Trap OID
  • Trap description


About the Health Reports

The Health Reports provide information about the overall health of a specified Novell ZENworks Server Management site or network segment. Each health report is based on a predefined health profile. The health profiles define the trend parameters that are used to calculate the overall health of the segment or site. There are five predefined health profiles:

In addition, you can modify any of the existing profiles or create your own health report profiles. See Customizing a Health Profile or Adding a New Health Profile.


Novell NetWare Server Profile

Reports generated using this profile provide graphs of the following trend parameters and use these parameters to calculate the overall health of the Novell NetWare servers in the selected atlas, segment, or page:

  • Cache Buffers
  • Cache Hits
  • CPU Utilization
  • Volume Free Space


Microsoft Windows Profile

Reports generated using this profile use the following trend parameters to calculate health:

  • Cache Hits
  • CPU Utilization
  • Disk Free Space
  • Available Memory

In addition, reports generated using this profile contain trend graphs for the following parameter:

  • Logged in Users


Ethernet Network Profile

Reports generated using this profile use the following trend parameters to calculate overall health:

  • Total Errors
  • Network Utilization

In addition, reports generated using this profile contain trend graphs for the following parameters:

  • CRC error packets
  • Undersized packets
  • Oversized packets
  • Fragmented packets
  • Jabbers


Token Ring Network Profile

Reports generated using this profile use the following trend parameters to calculate overall health. In addition, reports generated using this profile contain also contain trend graphs for the following parameters:

  • Network Utilization
  • Total Errors


FDDI Network Profile

Reports generated using this profile use the following trend parameters to calculate overall health:

  • Total Errors
  • Network Utilization

In addition, reports generated using this profile contain trend graphs for the following parameters:

  • CRC error packets
  • Undersized packets
  • Oversized packets
  • Lost frame errors