71.1 Viewing Diagnostic Information for a Managed Workstation

You can view diagnostic information that helps you analyze problems at the managed workstation.

IMPORTANT:If you have not installed the Novell® Client™ on the managed workstation, you cannot view the information about NetWare Connections, Novell Client, Network Drives, Network Open files, and Print Capture.

To view diagnostic information:

  1. Right-click the managed workstation from the management console.

  2. Click Actions > Diagnostics.

    The following table explains the steps you need to take to view various diagnostic windows.

    Table 71-1 Diagnostic Information

    Window Name

    Instructions for Viewing

    Windows Memory

    Expand the Diagnostics folder > Operating System folder > Memory folder, then click Windows Memory.

    For more information, see Section 71.2, Windows Memory Information.

    Environment

    Expand the Diagnostics folder > Operating System folder, then click Environment.

    For more information, see Section 71.3, Environment Information.

    Event Log

    Expand the Diagnostics folder > Operating System folder, then click Event Log > Security, System, or Application.

    Click an event row in the Event Log table to view a description of the event.

    For more information, see Section 71.4, Event Log Information.

    Device Drivers

    Expand the Diagnostics folder > Operating System folder, then click Device Drivers.

    For more information, see Section 71.5, Device Drivers Information.

    Services

    Expand the Diagnostics folder > Operating System folder, then click Services.

    For more information, see Section 71.6, Services Information.

    WIN32 Processes

    Expand the Diagnostics folder > Operating System folder, then click WIN32 Processes.

    For more information, see Section 71.7, WIN32 Process Information.

    WIN32 Modules

    Expand the Diagnostics folder > Operating System folder, then click WIN32 Modules.

    For more information, see Section 71.8, WIN32 Modules Information.

    NetWare Connections

    Expand the Diagnostics folder > Network folder, then click NetWare Connections.

    For more information, see Section 71.9, NetWare Connections Information.

    Novell Client

    Expand the Diagnostics folder > Network folder, then click Novell Client.

    For more information, see Section 71.10, Novell Client Information.

    Network Protocols

    Expand the Diagnostics folder > Network folder, then click Network Protocols.

    For more information, see Section 71.11, Network Protocols Information.

    Name Space Providers

    Expand the Diagnostics folder > Network folder, then click Name Space Providers.

    For more information, see Section 71.12, Name Space Providers Information.

    Network Drives

    Expand the Diagnostics folder > Network folder, then click Network Drives.

    For more information, see Section 71.13, Network Drives Information.

    Network Open Files

    Expand the Diagnostics folder > Network folder, then click Network Open Files.

    For more information, see Section 71.14, Network Open Files Information

    Print Capture

    Expand the Diagnostics folder > Network folder, then click Print Capture.

    For more information, see Section 71.15, Print Capture Information.

You can use the Edit menu options to copy all or selected diagnostic information from the diagnostics window to a text editor for later analysis.