5.13 Inventory Summary Error Messages

Inventory is not present in the configured Inventory database

Source: ZENworks Desktop Management; Workstation Inventory; Inventory Summary
Severity: Critical
Possible Cause: The scan data of the inventoried workstation is not stored.
Action: Ensure that the scanner on the inventoried workstation is configured to scan the workstation. For more information, see Configuring the Workstation Inventory Policy in Workstation Inventory in the Novell ZENworks 7 Desktop Management Administration Guide.
Action: Check the workstation scan log to make sure that the inventory scans are being sent to the configured Inventory server. For more information, see Viewing the Status of the Last Scan in the Workstation Scan Log in Workstation Inventory in the Novell ZENworks 7 Desktop Management Administration Guide.
Possible Cause: You have configured the inventoried workstation to send the scan to some other Inventory database.
Action: Verify that the Inventory database is configured to receive the scan of this inventoried workstation.

Unable to connect to configured Inventory database

Source: ZENworks Desktop Management; Workstation Inventory; Inventory Summary
Severity: Critical
Possible Cause: The Inventory database is down or not reachable.
Action: Ensure that the database server is reachable. Ping the server to check the connectivity of the server.
Possible Cause: The database object is not configured correctly in the eDirectory.
Action: Ensure that the properties of the database object are configured correctly. For more information, see Setting Up the Inventory Database in Workstation Inventory in the Novell ZENworks 7 Desktop Management Administration Guide.

Invalid database user name or password

Source: ZENworks Desktop Management; Workstation Inventory; Inventory Summary
Severity: Critical
Action: Ensure that the Database object property values for Database (Read Only) User Name and Password are correct.

The configured database is not a compatible database. You are trying to access the older version of the ZENworks database

Source: ZENworks Desktop Management; Workstation Inventory; Inventory Summary
Severity: Informational
Possible Cause: You are trying to access a database that is older than ZENworks for Desktops 4.x.
Action: Ensure that the configured Inventory database is ZENworks for Desktops 4.x or later.

Configured Inventory database is empty

Source: ZENworks Desktop Management; Workstation Inventory; Inventory Summary
Severity: Informational
Action: Ensure that the Workstation Inventory policy is properly configured for the inventoried workstations attached to this Inventory database. For more information, see Configuring the Workstation Inventory Policy in Workstation Inventory in the Novell ZENworks 7 Desktop Management Administration Guide.
Action: Ensure that the inventory scans are being sent to the configured Inventory server. For more information, see Viewing the Status of the Last Scan in the Workstation Scan Log in Workstation Inventory in the Novell ZENworks 7 Desktop Management Administration Guide.
Action: Ensure that the inventoried workstation is configured to send the inventory scans to the correct Inventory database.