6.2 Troubleshooting the Inventory Service Manager

You are unable to access the database server across NAT

Source: ZENworks Desktop Management; Workstation Inventory; Inventory Service Manager
Explanation: If you install the database server on a private network and the database object is configured with the private address, you cannot access this database from the public network (for example, through Novell ConsoleOne®).
Action: Configure the database object with the public address of the database server.

  1. In ConsoleOne, right-click the database object, then click Properties.

  2. Click the ZENworks Database tab.

  3. In the Server IP address or DNS Name field, specify the public address of the database server.

  4. Click Apply, then click Close.

Inventory Service Manager exits with -1 status

Source: ZENworks Desktop Management; Workstation Inventory; Inventory Service Manager
Explanation: On the Inventory server, the “Unable to connect to the database. Retrying...” message is displayed and the Service Manager eventually exits. The Inventory Service Manager logs this error in the Inventory server's status log with error code 622.
Possible Cause: The Database server is down.
Action: Ensure that the Database server is up and running.
Possible Cause: This problem can also occur on a Novell NetWare® Inventory server with the Native File Access Pack installed. This NetWare server has one or more volumes of the server exposed as CIFS shares and does not have a DNS name configured.

If the NetWare server does not have a DNS name configured, the CIFS service is given a NetBIOS name, so during installation the database object assigns the NetBIOS name as the host name. This error occurs if the Inventory service on the NetWare server fails to resolve the NetBIOS name to an IP address.

Action: Choose an IP address instead of the NetBIOS name in the database object property page. For more information, see Setting Up the Inventory Database in Workstation Inventory in the Novell ZENworks 7 Desktop Management Administration Guide.