1. In ConsoleOne, right-click the Inventory Service object (Inventory Service_server_name), then click Properties.

2. Click the Software Inventory Configuration tab. The Software Configuration page is displayed by default.

   You can configure the following settings to scan the software inventory information:

   • File - Software Mapping: Includes the following rules:

     • Section 16.3.11, Ignore Default File-Software Mapping Rules

     • Section 16.3.12, Software Dictionary

   • Manage Unidentified Software: Includes the following rules:

     • Section 16.3.13, Report Files with These File Extensions As Unidentified Software

     • Section 16.3.14, Manage Unidentified Software

   • Manage Multiple Software Versions: Includes the following rule:

     • Section 16.3.15, Report Multiple Software Versions

   • Disk Usage: Includes the following rule:

     • Section 16.3.16, Report Disk Space Used by File Extensions

   IMPORTANT:Before configuring any ZENworks software dictionary rules, you must be aware of how to use these rules. For detailed information, see Section 16.3.8, Understanding the Usage and Precedence of ZENworks Software Dictionary Rules.

   

3. To control the scope of scanning for files, click the Filters page and configure the following settings:

   • Software Scanning Filters: Includes the following filters:

     • Section 16.3.17, Software Scanning Filters - Drives and Directories

     • Section 16.3.18, Software Scanning Filters - File Extensions

     • Section 16.3.19, Software Scanning Filters - Files

     • Section 16.3.20, Software Scanning Filters - Software

   • Disk Usage Scanning Filters: Includes the following filters:

     • Section 16.3.21, Disk Usage Scanning Filters - Drives and Directories

     • Section 16.3.22, Disk Usage Scanning Filters - Files

   IMPORTANT:Before configuring any ZENworks software dictionary rules, you must be aware of how to use these rules. For detailed information, see Section 16.3.8, Understanding the Usage and Precedence of ZENworks Software Dictionary Rules.

   

4. Click the Aliases page to configure the following options:

   • Specify Aliases: Allows you to configure aliases for vendor and software names.

     By default, the software information is categorized by vendor name in the Inventory ConsoleOne utilities. The software from the same vendor might sometimes have differing vendor names or product names. In this scenario, the Inventory ConsoleOne utilities display the software information under different sections.

     However, you can merge the software information by specifying aliases. You customize these settings in the following software dictionary rules:

     • Section 16.3.23, Vendor Name Aliases

     • Section 16.3.24, Software Name Aliases

   • Reconcile Software: Allows you to merge the software identified through Add/Remove Programs or the MSI, and the software identified through the ZENworks software dictionary. For more information, see Section 16.3.25, Reconcile Software.

   IMPORTANT:Before configuring any ZENworks software dictionary rules, you must be aware of how to use these rules. For detailed information, see Section 16.3.8, Understanding the Usage and Precedence of ZENworks Software Dictionary Rules.

   

5. Click Apply, then click Close.

To configure rules in the ZENworks software dictionary:

1. In the Software Configuration property page, Click the Edit Table option of Software Dictionary.

   The Software Dictionary table is displayed.

   

   The Software Dictionary table displays the data stored in the ZENworks software dictionary. It might contain entries that are:

   • Light gray in color: Indicates that these entries will not be considered in a scan because the table already contains entries that override these entries.

   • Dark gray in color: These are inherited rules. For more information about inherited rules, see Section 16.3.6, What is an Inherited Rule?.

2. In the Software Dictionary table, you can perform the following operations:

   • Manually Adding Entries to the Software Dictionary

   • Automatically Adding Entries to the Software Dictionary

   • Deleting Entries from the Software Dictionary

   • Modifying the Values of the Software Dictionary Entries

   • Excluding a Software from a Scan

   • Section 16.3.26, Sorting Entries in the Table

   • Section 16.3.27, Filtering Entries in the Table

   • Section 16.3.28, Refreshing Entries in the Table

3. Click OK.

1. In the Software Configuration property page, click the Edit Table option of Report Files with These File Extensions As Unidentified Software.

   The “Configure File Extensions to Report Files as Unidentified Software” table is displayed.

   

2. Click Insert to add a new row.

3. In the Pattern Type drop-down list, select Expandable Expression or Regular Expression.

4. Specify a file extension.

5. Click OK.

1. In the Software Configuration property page, click the Edit Table option of Manage Unidentified Software.

   The Manage Unidentified Software table is displayed.

   

   IMPORTANT:The table might contain inherited rules. You can edit or delete these rules only in the software dictionary of the inventory server configured in the Dictionary Update policy. These rules are displayed in dark gray color if you are accessing the software dictionary of ZENworks 7 Inventory server.

2. In the Manage Unidentified Software table, you can perform the following operations:

   • Including Unidentified Software in a Scan

   • Excluding Unidentified Software from the Scan

   • Section 16.3.26, Sorting Entries in the Table

   • Section 16.3.27, Filtering Entries in the Table

   • Section 16.3.28, Refreshing Entries in the Table

3. Click OK.

1. In the Software Configuration property page, click the Edit Table option of Report Multiple Software Versions.

   The Report Multiple Software Versions dialog box is displayed.

   

2. If you want the Inventory scanner to report all versions of the software installed on the inventoried servers, configure a rule in the Report All Software Versions table.

   1. In the Report All Software Versions table, click Insert to add a new row.

   2. In the Software Name Pattern Type drop-down list, select Expandable Expression or Regular Expression.

   3. Specify a software name.

   4. (Optional) In the Vendor Pattern Type drop-down list, select Expandable Expression or Regular Expression.

   5. (Optional) Specify a vendor name.

      For example, if you want the Inventory scanner to report all versions of the Adobe Acrobat Reader installed on the inventoried server, configure the following settings in the table:

      • Software Name Pattern Type = Expandable Expression
      • Software Name = Acrobat* Reader*
      • Vendor Pattern Type = Expandable Expression
      • Vendor Name = Adobe*

      If the inventoried server has Acrobat Reader versions 5.0 and 6.0 installed, the Inventory scanner reports both versions of Acrobat Reader (5.0 and 6.0).

      IMPORTANT:The table might contain inherited rules. You can edit or delete these rules only in the software dictionary of the inventory server configured in the Dictionary Update policy. These rules are displayed in dark gray color if you are accessing the software dictionary of ZENworks 7 Inventory server.

      To delete an entry from the table, select the entry and click Delete. You can delete only the non-inherited entries.

3. If you want the Inventory scanner to report only the highest version of the software installed on the inventoried servers, configure a rule in the Report Only Maximum Software Version table.

   1. In the Report Only Maximum Software Version table, click Insert to add a new row.

   2. In the Software Name Pattern Type drop-down list, select Expandable Expression or Regular Expression.

   3. Specify a software name.

   4. (Optional) In the Vendor Pattern Type drop-down list, select Expandable Expression or Regular Expression.

   5. (Optional) Specify a vendor name.

      For example, if you want the Inventory scanner to report only the highest version of the Adobe Acrobat Reader installed on the inventoried server, configure the following settings in the table:

      • Software Name Pattern Type = Expandable Expression
      • Software Name = Acrobat* Reader*
      • Vendor Pattern Type = Expandable Expression
      • Vendor Name= Adobe*

      If the inventoried server has Adobe Acrobat Reader versions 4.0 and 5.0 installed, then the Inventory scanner reports only Adobe Acrobat Reader 5.0.

      IMPORTANT:The table might contain inherited rules. You can edit or delete these rules only in the software dictionary of the inventory server configured in the Dictionary Update policy. These rules are displayed in dark gray color if you are accessing the software dictionary of ZENworks 7 Inventory server.

      To delete an entry from the table, select the entry and click Delete. You can delete only the non-inherited entries.

4. Click OK.

1. In the Software Configuration property page, click the Edit Table option of Report Disk Space Used by File Extensions.

   The Disk Usage - File Extensions table is displayed.

   

2. Click Insert to add a new row.

3. In the Pattern Type drop-down list, select Expandable Expression or Regular Expression.

4. Specify a file extension.

5. Click OK.

1. In the Filters property page, click the Edit Table option of Drives and Directories located in the Software Scanning Filters pane.

   The Software Scan - Drive and Directory Filters dialog box is displayed.

   

2. Configure the following filters:

   • Ignore Drives

   • Scan Drives

   • Ignore Directories

   • Scan Directories

   By default, the Inventory scanner scans all directories on the inventoried servers. If you have configured a rule that ignores all directories during a scan by using the Ignore Directories filter, but now want to include a specific directory in a scan, you can identify the specific directory using the Scan Directories filter. The settings of the Scan Directories filter overrides the settings of the Ignore Directories and Ignore Drives filters.

   For example, if you want the Inventory scanner to ignore all files and directories in C: except for the c:\program files directory on Windows inventoried servers, configure the following filters as shown below:

   • Ignore Drives: Configure the following settings:

     • Pattern Type = System Expandable Expression
     • Platform = Windows
     • Drive = C

   • Scan Directories: Configure the following settings:

     • Pattern Type = System Expandable Expression
     • Platform = Windows
     • Drive = c:\program files

3. Click OK.

1. In the Filters property page, click the Edit Table option of File Extensions located in the Software Scanning Filters pane.

   The Software Scan - File Extensions Filters dialog box is displayed.

   

2. Configure the following filters:

   • Ignore File Extensions

   • Scan File Extensions

3. Click OK.

1. In the Filters property page, click the Edit Table option of Files located in the Software Scanning Filters pane.

   The Software Scan - Ignore Files table is displayed.

   

2. Click Insert to add a new row.

3. In the Pattern Type drop-down list, select System Expandable Expression, Expandable Expression, or Regular Expression.

4. (Conditional) If you select System Expandable Expression as the pattern type, then select NetWare or Windows in the Platform drop-down list, depending on the operating system of the inventoried servers.

   IMPORTANT:If you select Expandable Expression or Regular Expression as the pattern type, the corresponding value in the Platform column is automatically changed to Any. You cannot change the value.

5. Specify a filename.

6. Click OK.

1. In the Filters property page, click the Edit Table option of Software located in the Software Scanning Filters pane.

   The Software Scan - Ignore Software table is displayed.

   

2. You can add entries to the Ignore Software table either manually or automatically.

   Manually Adding Entries to the Table

   • 1. Click Insert to add a new row.
   • 2. In the Pattern Type drop-down list, select Expandable Expression or Regular Expression.
   • 3. Specify a software name.
   • 4. Click OK.

   For example, if you do not want the Inventory scanner to scan for the Adobe products, configure the following settings:

   • Pattern Type= Expandable Expression
   • Software = Adobe*

   The Inventory scanner does not report the software that has names beginning with Adobe.

   Automatically Adding Entries to the Table

   • 1. Click Database located in the Add From pane.
   • The Scanned Software from Database dialog box is displayed.
   
   • 2. Select the software that you want to add to the Ignore Software table.
   • 3. Click the Ignore Software button located in the Add to pane.
   • 4. Click Close.

1. In the Filters property page, click the Edit Table option of Drives and Directories located in the Disk Usage Scanning Filters pane.

   The Disk Usage Scan - Drive and Directory Filters dialog box is displayed.

   

2. Configure the following filters:

   • Ignore Drives

   • Scan Drives

   • Ignore Directories

   • Scan Directories

   By default, the Inventory scanner scans the disk usage of all directories on the inventoried servers. If you have configured all directories to be ignored during a disk usage scan using the Ignore Directories filter, but now want to include a specific directory in scan, identify the specific directory in the Scan Directories filter. The settings of the Scan Directories filter override the settings of the Ignore Directories and Ignore Drives filters.

   For example, if you want the Inventory scanner to ignore the disk usage of all files and directories in C: except for the c:\program files directory on Windows inventoried servers, configure the following filters as shown below:

   • Ignore Drives: Configure the following settings:

     • Pattern Type = System Expandable Expression
     • Platform = Windows
     • Drive = C

   • Scan Directories: Configure the following settings:

     • Pattern Type = System Expandable Expression
     • Platform= Windows
     • Drive=c:\program files

3. Click OK.

1. In the Filters property page, click the Edit Table option of Files located in the Disk Usage Scanning Filters pane.

   The Disk Usage Scan - Ignore Files dialog box is displayed.

   

2. Click Insert to add a new row.

3. In the Pattern Type drop-down list, select System Expandable Expression, Expandable Expression, or Regular Expression.

4. (Conditional) If you select System Expandable Expression as the pattern type, then select NetWare or Windows in the Platform drop-down list, depending on the operating system of the inventoried serves.

   IMPORTANT:If you select Expandable Expression or Regular Expression as the pattern type, the corresponding value in the Platform column automatically changes to Any. You cannot change the value.

5. Specify a file.

6. Click OK.

1. In the Aliases property page, click the Edit Table option of Vendor Name Aliases located in the Specify Aliases pane.

   The Vendor Name Aliases table is displayed.

   

2. Click Insert to add a new row.

3. In the Pattern Type drop-down list, select Expandable Expression or Regular Expression.

4. Specify an alias pattern.

5. Specify an alias.

6. Click OK.

1. In the Aliases property page, click the Edit Table option of Software Name Aliases located in the Specify Aliases pane.

   The Software Name Aliases table is displayed.

   

2. Click Insert to add a new row.

3. In the Pattern Type drop-down list, select Expandable Expression or Regular Expression.

4. Specify an alias pattern.

5. Specify an alias.

6. Click OK.

1. In the Aliases property page, click the Edit Table option of Reconcile Software located in the Reconcile Software pane.

   The Reconcile Software table is displayed.

   

   By default, the Reconcile Software table displays pre-defined mapping of software in the Add/Remove Programs or MSI with the software configured in the software dictionary. It also displays the Add/Remove Programs or MSI software identified during the last scan for which you can configure software and vendor names.

   This table has the following columns:

   • The Add-Remove Program (ARP) key.

     You cannot edit the values of this attribute.

   • The ARP /MSI name as displayed either in Add/Remove Programs or in the MSI.

     The Displayed ARP/MSI Software name shows the software identified through Add/Remove Programs or the MSI and stored in the Inventory database.

     You cannot edit the values of this attribute.

   • The software name associated with its corresponding Add/Remove Programs or MSI name.

   • The vendor name associated with its corresponding Add/Remove Programs or MSI name.

   IMPORTANT:The table might contain inherited rules. You can edit or delete these rules only in the software dictionary of the inventory server configured in the Dictionary Update policy. These rules are displayed in dark gray color if you are accessing the software dictionary of ZENworks 7 Inventory server.

2. To reconcile software, do the following in this table:

   • Specify software and vendor names for the software identified through Add/Remove Programs or the MSI but not yet been associated.

   • (Optional) Change the software and vendor names for the software that has already been configured in the software dictionary.

1. Click Sort.

   The Sort dialog box is displayed.

2. In the Sort by drop-down list, select the table column by which you want to sort the entries.

3. Select Ascending or Descending.

4. (Optional) To sort by either two or three columns, configure the Then by drop-down lists and select Ascending or Descending.

5. Click OK.

1. Click Filter.

   The Filter dialog box is displayed.

2. In the Filter dialog box, do the following to create a query:

   1. Select an attribute.

   2. Select an operator. The operators displayed depend on the attribute you select in Step 2a.

   3. Type a value.

   4. (Optional) To create an advanced query, select one of the following logical operators and define the query:

      Logical Operator	Functionality
      AND	Creates a new row. The filter displays items that match the conditions in each row joined by AND.
      OR	Creates a new row. The filter displays items that match the conditions in either row joined by OR.
      New Row	Creates a new row to form a new query.
      Delete Row	Deletes the row from the filter.
      End	Closes the query expression. If you select End in a row that is followed by other rows, the subsequent rows and groups are deleted.

3. Click OK.

1. Click Filter.

   The Filter dialog box is displayed.

2. Click Clear, then click OK.

1. In ConsoleOne, right-click the Inventory Service Object, click Properties.

2. Click the Software Inventory Configuration tab.

   The Software Configuration page is displayed by default.

3. Select the Ignore Default File-Software Mapping Rules check box.

4. Click the Edit Table option of the “Report Files with These File Extensions As Unidentified Software” rule.

5. By default, the table has an entry with the EXE file extension. Delete the entry.

6. Click OK.

7. Click Apply.

8. Click Edit Table option of the “Report Disk Space used by File Extensions”.

9. By default, the table has entries with EXE, DLL, MP3, and JPEG file extensions. Delete all the entries.

10. Click OK.

11. Click Apply, then click Close.

1. Deploy a small representative set of inventoried servers in the test lab.

   NOTE:This representative set should typically represent all sections or departments of your enterprise that you want to collect inventory for.

2. Attach these inventoried servers to a Standalone Inventory Server, which is also deployed in the test lab.

3. In addition to defaults that are listed in the table of the Report Files with These File Extensions As Unidentified Software rule, you may want to scan for additional file extensions and report them as identified software. These could be extensions of application files like DLLs, etc.

4. Schedule the scan and wait until the inventory information is stored into the Inventory database.

5. Re-configure the software dictionary based on the inventory information that is available in the database to resolve the above discussed problems. Perform the following tasks:

   • UnIdentified Software: Based on the Report Files with These File Extensions As Unidentified Software settings, all the information related to the unidentified software can be viewed in the Manage Unidentified Software table.

     The result will contain the following:

     • Applications that are not yet identified by the software dictionary.

     • Application files that are already identified by the software dictionary.

     • Application files that might be redundant such as Operating System files or DOS files.

     Perform the following tasks in the Manage Unidentified Software table:

     • Add the applications that are not yet identified by the software dictionary to the Software Dictionary table using the Software Dictionary button located in the Add To pane.

     • Add the application files that are part of already identified by the software dictionary and application files that might be redundant to the Software Scanning Filters - Files table using the Ignore Files button located in the Add To pane.

     The effectiveness of this exercise is based on the following assumptions:

     • The representative set should not be different from the sections or departments of your enterprise; otherwise it would amount for large number of un-identified software being scanned and reported.

     • The inventoried servers in the enterprise are largely controlled by the enterprise administrator, who installs and copies the non-standard applications.

   • Multiple instances of Software on the same inventoried server: For an inventoried server, the same software can be reported twice if one entry is reported from the Add Remove Program scanning or the MSI scanning, and the other is reported based on the software dictionary configuration. The Section 16.3.25, Reconcile Software rule contains default configurations to merge these two entries but this may not be complete. In order to resolve this problem, you must manually configure the Edit Add-Remove Software rule.

   • Redundant drives and directories that do not contain software: Configure the rules in Software Scanning page and the Disk Usage Scanning pages of the software dictionary to eliminate these drives and directories from scan. For more information about the software dictionary rules, see Step 3.

6. Re-scan all the inventoried servers.

7. After the inventory information is stored in the Inventory database, you could notice that all the entries that you marked for dictionary during the earlier scan would be scanned and reported as a software.

8. Repeat Step 3 through Step 7 till you fine tune the dictionary according to your requirements.

1. In ConsoleOne, configure the Inventory database. For more information on how to configure the database, see Configuring the Inventory Database

2. Right-click an inventoried server, click Actions, then click Inventory.

3. In the Summary dialog box, click Inventory Information > Hardware/Software Inventory > Software > Application Vendors to view the software inventory information.

   A list of Software Group and Software of the vendor is displayed. Software Group includes software patch and representative file information of the group. Software includes software patch and representative file information of the product.